Pitney Bowes SendPro C

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2. Important:Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the

device out of the box.

3. Do not connect your device to a power source yet.

4. Remove all packing materials from the device.

1 • Installation

Pitney Bowes User Guide November 2021 12

Main Page

Table of Contents3
Installation8
Installing the Sendpro C9
Installing the Printhead18
Installing a Scale22
Connectivity25
Setting up a Wired Network Connection25
Setting up a Wireless (Wi-Fi) Network Connection27
Connecting to a Hidden Wi-Fi Network27
Forgetting a Wi-Fi Network29
Checking Your Network Connection31
Finding the MAC Address for Wired and Wireless Networks31
Setting up a Proxy Server34
Scales and Weighing37
Using the Scale When Printing Postage38
Entering the Weight Manually When Printing Postage38
Zeroing the Scale39
Accounting42
What Is Accounting42
Adding an Account43
Selecting an Account44
Turning Account Passwords on or off for Printing Postage44
Editing an Account44
Making an Account Inactive45
Deleting an Account45
Postage Funding47
Checking the Available Funds for Printing Postage47
Refilling Postage Funds for Printing Postage48
Changing the Default Refill Amount for Printing Postage49
Setting the Low Funds Warning for Printing Postage50
Viewing the Postage Refill History50
Getting an Australia Post Refund for Damaged or Incorrectly Printed Mail in Envelope Printing50
Performing Australia Post Postal Inspections for Postage Printing51
Mailing52
Sending a Domestic Letter53
Sending a Regular Large Letter53
Sealing55
Filling the Moistener Tank55
Sealing Envelopes When You Print Postage55
Sealing Envelopes Without Printing Postage57
Avoiding Envelope Sealing Issues58
Printing61
What Are Print Modes61
Printing a Custom or Standard Graphic61
Printing a Graphic Without Printing Postage64
Printing Postage on a Label64
Adding a Custom Text Message64
Editing or Deleting a Custom Text Message65
Printing Only the Date and Time67
Printing a Test Pattern68
Feeding and Jamming70
Preventing Envelope Feeding Problems71
10 - Ink73
Checking the Ink Level74
Ordering Ink Cartridges74
Replacing the Ink Cartridge74
History and Reports78
Viewing a Refill Receipt78
Viewing the Total Spent on Printing Postage78
Printing a Funds Report78
Running Account Reports79
Setting the Report Period for an Account79
Setting the Account Report Preferences80
Emailing an Account Report81
12 • Settings84
What Are Presets84
Adding Presets for Printing Postage84
Selecting a Preset for Printing Postage85
Modifying Presets for Printing Postage85
Setting the Default Preset Reset Timer86
Adjusting Display Brightness87
Adjusting Time Zone and Scale Location Code87
Advancing the Date88
Creating or Disabling the Security PIN88
Setting up the Energy Saver90
Uploading Postage Transactions90
Clearing or Resetting the Number of Mailpieces Sent91
Uploading System Logs91
13 - Rate Change93
Updating Postal Rates or Software94
Maintenance97
Cleaning the Printhead97
Cleaning the Moistener Brush and Wick Assembly100
Moving Your Device104
Ordering Supplies105
Product Information107
Finding the Product Code Number (PCN) and Serial Number107
Parts of the Sendpro C108
Connections on the Back Familiarize109
Navigating the Home Screen109
Navigating the Envelope Printing App110
Australia Post Requirements111
Sections of the Meter Stamp112
Specifications113
Material Specifications116
Postal Security Device118
16 - Safety119
Lithium Ion Battery120
Agency Compliance Information120
Scale Safety122
Contacting Pitney Bowes123
17 • Contacting Pitney Bowes124
Third Party Software125

Pitney Bowes SendPro C - Page 12

Table of Contents

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