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Chapter 10: Troubleshooting
This section describes:
• “Tools for Troubleshooting”
• How to locate the problem (see “Locate the Problem”)
• Installation problems (see “Fixing the Printer System”)
• Card appearance problems (see “Card Appearance”)
• Magnetic stripe problems (see “Magnetic Stripe ”)
• Driver communication problems (see “Installation Troubleshooting”)
• “For Managers Only”
Tools for Troubleshooting
The tools for troubleshooting a problem are similar to the supplies and
equipment you use to print cards:
• Cards to print, used at several stages of troubleshooting
• Print ribbon
• Cleaning supplies, especially printer cleaning cards and a cleaning pen
• The XPS Card PrinterDriver, if you use it when printing cards
• The Printer Manager, for use by managers with the guidance of your service
provider
• Procedures to identify where a problem is occurring
Locate the Problem
When you think the printer is not working correctly, use the following procedure
to locate the source of the problem.
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