63
Clean the printhead
Clean the printhead when:
• The printhead can have contamination stuck to it. You might notice it as
unprinted lines on a card.
• The printhead can have oils from hands, which can occur when replacing the
printhead, or if it is accidentally touched.
1. Begin with the printer powered off.
2. Open the printer cover and remove the print ribbon cartridge.
3. Open the cleaning pen.
4. Using gentle pressure, move the cleaning pen back
and forth along the full length of the printhead edge
until it is completely clean.
5. Replace the print ribbon cartridge and close the
printer cover. Avoid bumping printhead when
installing the print ribbon cartridge.
6. Power on the printer.
7. Print a sample card to verify the quality of printing.
Hints & Tips
• Avoid touching the printhead edge with your fingers.