Polycom, Inc. 35
Managing Audio Calls
The CX5500 unified conference station can manage a maximum of 24 active, incoming, and held audio calls
at a time. However, you can have only one active call in progress with numerous other incoming calls or
calls on hold. Additionally, your system administrator can set up the unified conference station to have up
to 16 lines with unique extension numbers, or the same extension number as other lines on your network.
This section includes the following topics:
● Placing Audio Calls
● Redial a Number
● Answer Audio Calls
● Answer Audio Calls
● Mute and Unmute Audio
● End Audio Calls
● Holding and Resuming Calls
● Parking and Retrieving Calls
● Managing Multiple Calls
● Ignoring or Rejecting Incoming Calls
● Redirecting Incoming Calls
Placing Audio Calls
You can place audio calls on the CX5500 in numerous ways. This section includes the following topics on
placing calls:
● Place Calls from the Dial Pad Screen
● Place an International Call
● Place Calls from Recent Call Lists
● Place Calls to Favorites
● Place Calls from Directories
● Place Calls from a Locked or Logged Out Phone
● Place an Intercom Call
● Place a Call with a Hidden Number
Password needed to access settings on the unified conference station
Some of the features described in this section require access to the Basic settings menu on the
phone. If the unified conference station requires a password to access the Basic settings menu,
contact your system administrator for assistance customizing the unified conference station.
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