Polycom CX5500

Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide
Polycom, Inc. 48
Active and held calls for each line on the Calls screen
Manage Calls from the Calls Screen
From the Calls screen, you can manage a call by holding, resuming, or transferring the call, or you can
initiate a conference.
To manage a call from the Calls screen:
1 Select a call.
The call is highlighted.
2 Do one of the following:
 Select Hold to place an active call on hold.
 Select Resume to make a held call active.
 Select End Call to end a call with a contact. You can end active calls only, so resume the held call
first before ending it.
 Select Transfer to send the call to another contact.
 Select Conference to initiate a conference call.
Ignoring or Rejecting Incoming Calls
When you receive an incoming call, you can choose to ignore or reject the call instead of answering. This
section shows you how to reject or ignore incoming calls in the following ways:
● Ignore or Silence Incoming Calls
● Reject Incoming Calls
● Reject Calls from a Contact
● Rejecting Calls with Do Not Disturb
● Reject Anonymous Calls
Note: Rejecting calls on shared lines
You cannot reject calls on shared lines. You can only silence the ringer.