User’s Guide for the Polycom RealPresence Group Series
Polycom, Inc. 37
Using Avaya Network Features with Video Calls
Depending on how your system is configured, you might be able to use
Avaya® telephony network features such as call forwarding, transferring
calls, and adding additional sites in an audio-only conference.
To activate call forwarding:
1 Make sure that the Polycom system is not in a call.
2 From the Place a Call screen on the Polycom system, dial the Feature
Access Code provided by the Avaya Communication Manager
administrator, followed by the E.164 extension of the system to which
you want to forward the calls. For example, dial *22016 if *2 is the Feature
Access Code and 2016 is the system E.164.
3 Wait for confirmation beeps.
To deactivate call forwarding:
1 From the Polycom system Place a Call screen, dial the Feature Access
Code provided by the Avaya Communication Manager administrator.
For example, #2 if #2 is the Feature Access Code for disabling call
forwarding.
2 Wait for confirmation beeps.
To transfer a call:
1 While in a call, press the # key on your Polycom system remote control to
access the tone pad.
2 Press the Select button to activate flash hook. The first far-end system is
placed on hold.
3 Wait for a dial tone, and then dial the extension of the far-end system to
which you want to transfer the call. The call connects both audio and
video between the local system and the second far-end system. The first
far-end system is still on hold.
4 Hang up the near-end system. The two far-end systems are now
connected in a call with audio and video, if the capabilities are present.
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