User’s Guide for the Polycom RealPresence Group Series
Polycom, Inc. 43
System Diagnostics
To access information about your system diagnostics:
In your local interface, you can view system information and perform audio
and video tests as follows.
>> Select > > Diagnostics.
This screen includes the following system diagnostic details:
Points to note about system status information:
• If the Polycom RealPresence Group system detects an EagleEye Director, a
status line for the device is displayed.
• When a change occurs in the system status or a potential problem exists, you
see an alert next to the System button on the menu.
Diagnostic Screen Description
Near End Loop Tests the internal audio encoders and decoders, the
external microphones and speakers, the internal video
encoders and decoders, audio hardware, and the
external microphones, speakers, cameras, and
monitors.
Monitor 1 displays the video and plays the audio that
would be sent to the far site in a call.
This test is not available when you are in a call.
PING
Tests whether the system can establish contact with a
far-site IP address that you specify.
PING returns abbreviated Internet Control Message
Protocol results. It returns H.323 information only if the
far site is configured for H.323. It returns SIP information
only if the far site is configured for SIP.
If the test is successful, the Polycom RealPresence
Group system displays a message.
Trace Route
Tests the routing path between the local system and the IP
address entered.
If the test is successful, the Polycom RealPresence
Group system lists the hops between the system and
the IP address you entered.
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