User’s Guide for the Polycom RealPresence Group Series
48 Polycom, Inc.
Contacting Technical and Solution Support
Before you call technical support, please refer to Troubleshooting on page 39.
After you have tried those solutions, you might need to contact one of the
following Polycom support groups:
Polycom Technical Support on page 48
Polycom Solution Support on page 48
Polycom Technical Support
If you are not able to make test calls successfully and you have verified that the
equipment is installed and set up correctly, contact your Polycom distributor
or Polycom Technical Support.
To contact Polycom Technical Support, go to support.polycom.com.
Enter the following information about your RealPresence group system, then
ask a question or describe the problem. This information helps us to respond
faster to your issue:
In addition, please provide any diagnostic tests or troubleshooting steps that
you have already tried.
Polycom Solution Support
Polycom Implementation and Maintenance services provide support for
Polycom solution components only. Additional services for supported
third-party Unified Communications (UC) environments integrated with
System Information User Interface Location
System serial
number (14 digits) Go to > > System Detail or locate the number
on the back of the system.
Software version
Go to > >System Detail.
Active alert
messages Go to > > Status > Active Alerts for messages
generated by your system.
Network status
G
o to > > Network.
To Next Page
Loading...
Need help?
General
