Polycom SoundPoint IP 335 User Manual

Troubleshooting Your SoundPoint IP 335 Phone
4 - 2
Power and Startup
Controls
Symptom Problem Corrective Action
There are power issues. The SoundPoint IP 335 phone
has no power.
Do one of the following steps:
• Verify that no lights appear on the
phone when it is powered up.
• Check if the phone is properly plugged
into a functional AC outlet.
• Make sure that the phone isn't
plugged into a plug controlled by a
light switch that is off.
• If the phone is plugged into a power
strip, try plugging it directly into a wall
outlet instead.
• Try the phone in another room where
the electricity is known to be working
on a particular outlet.
Symptom Problem Corrective Action
The dial pad does not work. The dial pad on the SoundPoint
IP 335 phone does not respond.
Do one of the following steps:
• Check for a response from other
feature keys or from the dial pad.
• Place a call to the phone from a known
working telephone. Check for display
updates.
• Check if the LAN port is active or
inactive. Press the menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
• Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
• Contact your system administrator.
Your system administrator may want
to troubleshoot your phone in more
detail before restarting the phone and
losing current status information.

Polycom SoundPoint IP 335 Specifications

Operating Environment

operating temperature	0 to 40°C
operating relative humidity	5% to 95%, non-condensing
storage temperature	-40 to +70°C

Power

power over ethernet	IEEE 802.3af Class2
external AC adapter voltage	24V DC
external AC adapter current	500mA

Weight and Dimensions

phone weight	0.625 kg
unit box dimensions	25 cm x 10.5 cm x 29.5 cm
unit box weight	1.49 kg
size	17 cm x 14.5 cm x 17.5 cm