Polycom SoundPoint IP 335 User Manual

Troubleshooting Your SoundPoint IP 335 Phone
4 - 7
Audio
Testing Phone Hardware
Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone’s microphones, speaker, handset, third-party headset (if present),
keypad mappings, and LCD display. See your system administrator for
instructions on how to perform these tests.
To test your phone hardware:
>> Press , and then select Status > Diagnostics > Test Hardware
> Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
Symptom Problem Corrective Action
There is no audio on the
headset.
The connections are not correct. Do one of the following steps:
• Ensure the headset is plugged into the
jack marked Headset at the rear of the
phone.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted. If the
amplifier uses batteries, check that
they are fully charged.
You are using a headset and the
people you call hear echo.
There may be an issue with the
echo cancellation feature of your
headset.
Do the following:
• Press the Menu key, then select
Settings > Basic > Preferences >
Headset > Echo Cancellation.
• Using the arrow keys, select Enabled,
and then press the Select soft key.
• Contact your system administrator.

Polycom SoundPoint IP 335 Specifications

Operating Environment

operating temperature	0 to 40°C
operating relative humidity	5% to 95%, non-condensing
storage temperature	-40 to +70°C

Power

power over ethernet	IEEE 802.3af Class2
external AC adapter voltage	24V DC
external AC adapter current	500mA

Weight and Dimensions

phone weight	0.625 kg
unit box dimensions	25 cm x 10.5 cm x 29.5 cm
unit box weight	1.49 kg
size	17 cm x 14.5 cm x 17.5 cm