Polycom SoundPoint IP 335 User Manual

Troubleshooting Your SoundPoint IP 335 Phone
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Calling
Symptom Problem Corrective Action
There is no dial tone. Power is not correctly applied to
the SoundPoint IP 335 phone.
Do one of the following steps:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
• If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
Dial tone is not present on one of
the audio paths.
Do one of the following steps:
• Switch between Handset, Headset (if
present) or Hands-Free
Speakerphone to see if the dial tone is
present on other paths.
• If the dial tone exists on another path,
connect a different handset or
headset to isolate the problem.
The phone is not registered. Contact your system administrator.

Polycom SoundPoint IP 335 Specifications

Operating Environment

operating temperature	0 to 40°C
operating relative humidity	5% to 95%, non-condensing
storage temperature	-40 to +70°C

Power

power over ethernet	IEEE 802.3af Class2
external AC adapter voltage	24V DC
external AC adapter current	500mA

Weight and Dimensions

phone weight	0.625 kg
unit box dimensions	25 cm x 10.5 cm x 29.5 cm
unit box weight	1.49 kg
size	17 cm x 14.5 cm x 17.5 cm