Polycom SoundPoint IP 335 User Manual

Troubleshooting Your SoundPoint IP 335 Phone
4 - 6
Displays
Symptom Problem Corrective Action
There is no display.
The display is incorrect.
The display has bad contrast.
Power is not correctly applied to
the SoundPoint IP 335 phone.
Do one of the following steps:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
• If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
• Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
The contrast needs adjustment. Do one of the following steps:
• Refer to Display Contrast on page 2-3.
• Reboot the phone to obtain a default
level of contrast.
• Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
Outbound or inbound calling is
unsuccessful.
Do one of the following steps:
• Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
• Lift the handset. Ensure the dial tone
is present and place a call to another
extension or number. Check that the
display changes in response.
The display flickers. A certain type of older
fluorescent lighting causes the
display to appear to flicker.
Do one of the following steps:
• Move the SoundPoint IP 335 SIP
phone away from the lights.
• Replace the lights.
• Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.

Polycom SoundPoint IP 335 Specifications

Operating Environment

operating temperature	0 to 40°C
operating relative humidity	5% to 95%, non-condensing
storage temperature	-40 to +70°C

Power

power over ethernet	IEEE 802.3af Class2
external AC adapter voltage	24V DC
external AC adapter current	500mA

Weight and Dimensions

phone weight	0.625 kg
unit box dimensions	25 cm x 10.5 cm x 29.5 cm
unit box weight	1.49 kg
size	17 cm x 14.5 cm x 17.5 cm