Polycom SoundStation IP 6000 User Manual

Troubleshooting Your Phone
5 - 3
Controls
Symptom Problem Corrective Action
The dial pad does not work. The dial pad on the phone does
not respond.
Try the following:
• Check for a response from other
feature keys or from the dial pad.
• Place a call to the phone from a known
working telephone. Check for display
updates.
• Check if the LAN port is active or
inactive. Press , and then select
Status > Network > Ethernet. From
the Ethernet screen, scroll to
LAN port and verify that it is Active.
• Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port is
operational (if it is not accessible,
contact your system administrator).
Note: Contact your system administrator
before you restart your phone. Your
system administrator may want to
troubleshoot the phone in more detail
before restarting the phone and losing
current status information.

Polycom SoundStation IP 6000 Specifications

General

Network Interface	10/100 Ethernet
Power over Ethernet (PoE)	Yes, IEEE 802.3af
SIP Protocol Support	Yes
Connectivity Technology	Wired
Echo Cancellation	Yes
Noise Reduction	Yes
Speakerphone	Full-duplex
Microphones	3 cardioid microphones
Microphone Type	Cardioid
Display	Backlit LCD display
Audio Technology	HD Voice, Acoustic Clarity Technology
Protocols	SIP
Network Ports	1
Power Source	PoE or optional AC adapter
Weight	1.75 lbs
Compliance	FCC
Dimensions	14.5 x 12.25 x 2.5 in (36.8 x 31.1 x 6.4 cm)