Polycom SoundStation IP 6000 User Manual

Troubleshooting Your Phone
5 - 5
Calling
Symptom Problem Corrective Action
There is no dial tone. Power is not correctly applied to
the phone.
Verify that power is correctly applied to the
phone:
• Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
There is no audible ring tone. Ringer volume is low, or the
Ring Type is set to Silent Ring.
Verify ringer volume and Ring Type:
• To adjust the ringer volume, press
either of the volume keys when the
phone is in the idle state.
• Check that the Ring Type is not set to
Silent Ring. (See Updating the Ring
Tone on page 2-6.)
Outbound or inbound calling is
unsuccessful.
Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
A “hollow” phone icon displays at
the top of the screen.
The phone is not registered to a
server.
Ask your system administrator to register
the phone to a server.

Polycom SoundStation IP 6000 Specifications

General

Network Interface	10/100 Ethernet
Power over Ethernet (PoE)	Yes, IEEE 802.3af
SIP Protocol Support	Yes
Connectivity Technology	Wired
Echo Cancellation	Yes
Noise Reduction	Yes
Speakerphone	Full-duplex
Microphones	3 cardioid microphones
Microphone Type	Cardioid
Display	Backlit LCD display
Audio Technology	HD Voice, Acoustic Clarity Technology
Protocols	SIP
Network Ports	1
Power Source	PoE or optional AC adapter
Weight	1.75 lbs
Compliance	FCC
Dimensions	14.5 x 12.25 x 2.5 in (36.8 x 31.1 x 6.4 cm)