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TroubleshootingVess A3340 Product Manual
reInStallIng tHe oPeratIng SyStem
In the unlikely event that your Vess A-Series system will not boot normally, you might
need to reinstall the operating system. This can be done by rst creating a boot image
on a USB ash memory device, then loading the Windows from that image. Note that the
BIOS of the Vess A-Series is congured to rst look for the boot image in a USB drive.
The install image is available at the PROMISE website online.
Note
You can also download an image writer utility for Vess A-Series here.
To download the install image, go to www.promise.com, and follow these steps:
1. From the Promise home page, nd the Vess A-Series menu page.
2. Scroll down the page and expand the Resources menu.
3. Under Drivers/Utilities/Firmware, click on the link for the bootable restoration image
to download.
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