contActIng tecHnIcAl support
PROMISE Technical Support provides several support options for PROMISE users to access information and
updates. We encourage you to use one of our electronic services, which provide product information updates for
the most efcient service and support.
PROMISE E-Support: https://support.promise.com
PROMISE web site: http://www.promise.com//
When you contact us, please have the following information available:
• Product model and serial number
• BIOS, rmware, and driver version numbers
• A description of the problem / situation
• System conguration information, including: motherboard and CPU type, hard drive models, SAS/SATA/
ATA/ATAPI drives & devices, and other controllers.
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Vess A Class NVR Storage Appliance Promise Technology
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