Raymarine ALPHA - System Data Troubleshooting; Miscellaneous Troubleshooting

Productwillnotstartup(restartloop)
Productcauses
P
ossiblesolutions
P
owersupplyand
connection
1.Seepossiblesolutionsfromthetableabove,
entitled‘Productdoesnotturnonorkeeps
turningoff’.
Softwarecorruption
1.Intheunlik
elyeventthattheproduct’ssoftware
hasbecomecorrupted,trydownloading
andinstallingthelatestsoftwarefromthe
Raymarine®website.Refertoyourmultifunction
display/chartplotter’soperationinstructions
fordetailsonupdatingsoftwareforconnected
devices.
2.Attemptafactoryresetusingthefollowing
instructions:p.66—Performingafactoryreset
9 .3Systemdatatroubleshooting
Transducer,instrument,engineorothersystemdataisunavailableatall
performancedisplays
P ossiblecausesPossiblesolutions
Dataisnotbeing
receivedatthe
performance
display
.
1.Checktherelevantproduct,networkcabling
andconnectionsforsignsofdamageor
corrosion,andreplaceifnecessary.
Datasourceisnot
operating.
1.Checkthesourceofthemissingdata(e .g.
transducerorengineinterface)forsignsof
damageorcorrosion,andreplaceifnecessary.
2.Ifpossible,checkthatthedatasourceis
correctlypoweredandoperational.
3.Refertotheinstructionsprovidedwiththe
equipmenttoensureithasbeencorrectly
installed.
Softwaremismatch
betweenequipment
mayprevent
communication.
1.Ensureallproductshavethelatestsoftware
installed.
T
ransducer,instrumentorothersystemdataismissingfromsomebut
notallperformancedisplays
P
ossiblecausesPossiblesolutions
Connection
problem.
1.Checktheproduct’
sattachedcable(s)and
connectionsforsignsofdamageorcorrosion,
andreplaceifnecessary.
Software
corruption.
1.Intheunlik
elyeventthattheproduct’ssoftware
hasbecomecorrupted,trydownloading
andinstallingthelatestsoftwarefromthe
Raymarine®website.Refertoyourmultifunction
display/chartplotter’soperationinstructions
fordetailsonupdatingsoftwareforconnected
devices.
2.Attemptafactoryresetusingthefollowing
instructions:p.66—Performingafactoryreset
Softwaremismatch
betweenequipment
mayprevent
communication.
1.Ensureallproductshavethelatestsoftware
installed.
Incorrectdatareported
PossiblecausesPossiblesolutions
Transducer
calibrationerror.
1.Switchoffpowersupplytosystemandswitch
backonagain.
2.Re-calibrateorre-configuredatasource
followinginstructionsprovidedwiththerelevant
devices.
9.4Miscellaneoustroubleshooting
Miscellaneousproblemsandtheirpossiblecausesandsolutionsare
describedhere.
Displaybehaveserratically(frequentunexpectedresets,systemcrashes
andothererraticbehavior)
T roubleshooting
65