Message Cause Solution and reference
"SMTP authentication
email address and
administrator email
address mismatch."
The SMTP
authentication e-mail
address is not registered
in the administrator e-
mail address.
Register the SMTP authentication e-mail
address in [Settings] [Machine Features
Settings] [System Settings] [File Transfer]
tab [Administrator's Email Address].
"Some invalid
destination(s) contained.
Do you want to select
only valid
destination(s)?"
The group contains an
e-mail address.
When sending data to a destination other than
an e-mail address, press [Select].
"The program is recalled.
Cannot recall the folder
destination(s) with
protection code(s)."
A folder destination
specified with a
protection code is
included among the
programmed
destinations.
• You cannot recall a destination specified
with a protection code in a program.
Specify this destination individually.
• To program this destination, cancel the
protection code and then register the
destination to a program.
See "Using the Protection Function to
Prevent the Misuse of Addresses", User
Guide (Full Version).
"The size of the scanned
data is too small. Check
the resolution and the
ratio and then press
[Start] again."
The data scanned by
specifying [Reduce/
Enlarge] [Specify
Size] is too small.
• Increase [Send Settings] [Resolution].
• Specify a larger paper size in [Send
Settings] [Reduce/Enlarge] [Specify
Size].
"Transmission has failed.
Insufficient memory in the
destination hard disk. To
check the current status,
press [Scan Files Status]."
The amount of available
hard disk space on the
destination computer,
SMTP server, or FTP
server is insufficient.
Check that the amount of free space is
sufficient.
"Transmission has failed.
To check the current
status, press [Scan Files
Status]."
A network error
occurred while
transferring the data due
to a busy network or
another reason.
If the same message is displayed after
scanning the original again, consult the
administrator.
9. Troubleshooting
276
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