Ricoh IM C5510A - Miscellaneous Error Messages

8. Troubleshooting
266
8
Message
Cause
Solution and reference
There is a problem
with the network
environment.
Check that the computer is connected to
the network correctly and in an
environment where the TCP/IP protocol
can be used.
"Fatal error has
occurred in the
scanner."
An unrecoverable
error is occurring on
the machine.
Consider repairing the machine.
"Insufficient
memory. Close all
other applications,
then restart
scanning."
Other applications
are running on the
computer, and the
amount of free
memory is
insufficient.
• Close applications on the computer.
• If the same message is displayed
when no other applications are
running after starting the computer,
uninstall the TWAIN driver, restart
the computer, and then install the
TWAIN driver again.
"Insufficient
memory. Reduce
the scanning area."
The memory
allocated for the
scanner function is
insufficient.
• Reduce the scan size or resolution.
You may be able to resolve the error
also by reducing the brightness value
when Duotone (black and white) or a
high resolution is specified.
• Specify [No Compression] on [Initial
Settings] [Compression] tab in the
TWAIN driver.
"Invalid Winsock
version. Please use
version 1.1 or
higher."
Winsock is
corrupted.
Restore Winsock on the computer.
"Scanner is not
available. Check the
scanner connection
status."
An access mask is
specified.
Consult your administrator.
The power of the
machine is not
turned on, or the
machine is not
connected to the
network correctly.
Check that the machine is turned on, and
connected to the network correctly.
The firewall
function is enabled
on the computer.
Configure the firewall function of the
computer to allow communication of the
application used, or disable the firewall
function.