Message Cause Solution
"Check whether there are
any network problems."
[16-00]
• An IP address has not
been registered for the
main machine.
• A network is not
connected properly.
• Check that the correct IP address
is specified for the machine in
[System Settings]. For details
about the IP address of the main
machine, contact your
administrator.
• For details about network
problems, contact your
administrator.
When the remote fax function cannot be used
Message Cause Solution
"Authentication with remote
machine failed. Check
remote machine's auth.
settings."
User authentication on the
main machine has failed.
For details about user authentication,
see "Configuring User Authentication",
Security.
"Authentication with remote
machine failed. Check
remote machine's auth.
settings."
User Code Authentication is
set on the device connected
via the remote fax function.
The remote fax function does not
support User Code Authentication.
Disable the User Code Authentication
on the main machine.
"Authentication with remote
machine failed. Check
remote machine's auth.
settings."
The user does not have
permission to use the function
on the main machine.
For details about how to set
permissions, see "Limiting Available
Functions", Security.
9. Troubleshooting
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