Ricoh M C240FW - Page 170

Troubleshoot a problem 170
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
> Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate
through the settings.
Action
Yes
No
Step 1
1 Depending on your operating system, specify the paper
type from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to:
Settings > Paper > Tray Configuration > Paper
Size/Type
2 Print the document.
Does toner easily rub off?
Go to step 2.
The problem is solved.
Step 2
1 Check if the paper weight is supported.
Note: If paper weight is not supported, then load a
supported one.
2 Print the document.
Does toner easily rub off?
Go to step 3.
The problem is solved.
Step 3
1 Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use
it.
2 Print the document.
Does toner easily rub off?
Contact customer support.
The problem is solved.