Troubleshoot a problem 185
1 Make sure that the printer is not
overheating.
Notes:
• Allow the printer to cool down
after a long print job.
• Observe the recommended
ambient temperature for the
printer. For more information,
see Selecting a location for
the printer.
2 Print the document.
Is the printer printing slow?
Contact customer support.
Job prints from the wrong tray or on the wrong paper
1 Check if you are printing on the correct paper.
2 Print the document.
Is the document printed on the correct paper?
Load the correct paper size
and paper type.
1 Depending on your operating system, specify the paper size and
paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control panel.
Navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
2 Make sure that the settings match the paper loaded.
3 Print the document.
Is the document printed on the correct paper?
solved.