Troubleshoot a problem 193
Issues with supplies
Replace cartridge, printer region mismatch
Install the correct print cartridge.
Non-Printer Manufacturer supply
The printer has detected an unrecognized supply or part installed in the printer.
Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of
third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with supplies and parts from the printer manufacturer and may deliver
unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life
may damage your printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage
caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer,
do either of the following:
For touch-screen printer models, press twice, and then press twice.
For non-touch-screen printer models, press and hold X and simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a
genuine supply or part from the printer manufacturer.
Clearing jams
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
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