Ricoh M C240FW - Page 180

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Troubleshoot a problem 180

Repeating defects

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings

> Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate

through the settings.

Main Page

Table of Contents2
Contents2
Safety Information10
Conventions10
Product Statements10
Learn about the Printer13
Printer Configurations13
Using the Control Panel14
Customizing the Home Screen14
Changing the Language of the Keyboard on the Display15
Understanding the Status of the Indicator Light15
Selecting Paper15
Paper Guidelines15
Paper Characteristics15
Unacceptable Paper17
Storing Paper17
Selecting Preprinted Forms and Letterhead18
Supported Paper Sizes18
Supported Paper Types20
Supported Paper Weights21
Set Up, Install, and Configure22
Selecting a Location for the Printer22
Attaching Cables23
Setting up the Printer to Fax25
Setting up the Fax Function Using Analog Fax25
Setting up the Fax Function Using Fax Server26
Setting up Fax Using a Standard Telephone Line27
Setting up Fax in Countries or Regions with Different Telephone Wall Jacks and Plugs29
Connecting to a Distinctive Ring Service31
Setting the Fax Date and Time31
Configuring Daylight Saving Time31
Configuring the Fax Speaker Settings31
Configuring the E-Mail SMTP Settings32
E-Mail Service Providers33
Loading Paper and Specialty Media41
Setting the Paper Size and Type41
Configuring Universal Paper Settings41
Loading Trays41
Loading the Manual Feeder43
Installing and Updating Software, Drivers, and Firmware45
Installing the Printer Software45
Installing the Fax Driver45
Adding Printers to a Computer45
Updating Firmware46
Exporting or Importing a Configuration File47
Connecting the Printer to a Wi-Fi Network47
Connecting the Printer to a Wireless Network Using Wi-Fi Protected Setup (WPS)48
Configuring Wi-Fi Direct48
Connecting a Mobile Device to the Printer49
Connecting a Computer to the Printer49
Deactivating the Wi-Fi Network50
Checking the Printer Connectivity50
Printing the Menu Settings Page50
Secure the Printer51
Erasing Printer Memory51
Restoring Factory Default Settings51
Statement of Volatility51
Print52
Printing from a Computer52
Printing from a Mobile Device52
Printing from a Mobile Device Using Mopria Print Service52
Printing from a Mobile Device Using Airprint52
Printing from a Mobile Device Using Wi-Fi Direct53
Printing from a Flash Drive53
Supported Flash Drives and File Types54
Flash Drives54
File Types54
Configuring Confidential Jobs55
Printing Confidential and Other Held Jobs56
Printing a Font Sample List56
Placing Separator Sheets between Copies56
Canceling a Print Job57
Adjusting Toner Darkness57
Copy58
Using the Automatic Document Feeder and Scanner Glass58
Making Copies58
Copying Photos58
Copying on Letterhead59
Copying on both Sides of the Paper59
Reducing or Enlarging Copies59
Copying Multiple Pages Onto a Single Sheet59
Collating Copies59
Copying Cards60
Creating a Copy Shortcut60
E-Mail61
Using the Automatic Document Feeder and Scanner Glass61
Sending an E-Mail61
Creating an E-Mail Shortcut62
Fax63
Using the Automatic Document Feeder and Scanner Glass63
Sending a Fax63
Using the Control Panel63
Using the Computer63
Scheduling a Fax64
Creating a Fax Destination Shortcut64
Changing the Fax Resolution64
Adjusting the Fax Darkness64
Printing a Fax Log64
Blocking Junk Faxes65
Holding Faxes65
Forwarding a Fax65
Scan66
Using the Automatic Document Feeder and Scanner Glass66
Scanning to a Computer66
Scanning to an FTP Server Using a Shortcut67
Scanning to a Network Folder Using a Shortcut68
Scanning to a Flash Drive68
Use Printer Menus70
Menu Map70
Device71
Preferences71
Eco-Mode72
Remote Operator Panel73
Notifications74
Power Management78
Restore Factory Defaults78
Maintenance79
Visible Home Screen Icons83
About this Printer83
Print84
Layout84
Setup85
Quality86
Postscript87
Pcl88
Image89
Paper91
Tray Configuration91
Media Configuration91
Copy94
Copy Defaults94
Fax97
Fax Defaults97
E-Mail104
E-Mail Setup104
E-Mail Defaults105
Ftp110
FTP Defaults110
USB Drive114
Flash Drive Scan114
Flash Drive Print117
Network/Ports119
Network Overview119
Wireless120
Wi-Fi Direct123
Ethernet123
Tcp/Ip125
Snmp127
Ipsec128
130130
LPD Configuration130
HTTP/FTP Settings130
Usb131
Restrict External Network Access132
Security133
Login Methods133
Certificate Management135
Schedule USB Devices135
Login Restrictions135
Confidential Print Setup136
Erase Temporary Data Files137
Miscellaneous137
Reports138
Menu Settings Page138
Device138
Print138
Shortcuts138
Fax139
Network139
Troubleshooting139
Maintain the Printer140
Checking the Status of Parts and Supplies140
Configuring Supply Notifications140
Setting up E-Mail Alerts140
Viewing Reports140
Ordering Parts and Supplies141
Ordering Print Cartridges141
Ordering a Waste Toner Bottle141
Replacing Parts and Supplies141
Replacing a Print Cartridge141
Replacing the Waste Toner Bottle144
Cleaning Printer Parts145
Cleaning the Printer145
Cleaning the Touch Screen146
Cleaning the Scanner146
Saving Energy and Paper148
Configuring the Power Save Mode Settings148
Adjusting the Brightness of the Printer Display148
Conserving Supplies148
Moving the Printer to Another Location148
Troubleshoot a Problem150
Print Quality Problems150
Printing Problems151
Print Quality Is Poor151
Print Jobs Do Not Print181
Slow Printing183
Job Prints from the Wrong Tray or on the Wrong Paper185
Confidential and Other Held Documents Do Not Print186
The Printer Is Not Responding188
Unable to Read Flash Drive189
Enabling the USB Port190
Network Connection Problems190
Cannot Open Embedded Web Server190
Cannot Connect the Printer to the Wi-Fi Network191
Issues with Supplies193
Replace Cartridge, Printer Region Mismatch193
Non-Printer Manufacturer Supply193
Clearing Jams193
Avoiding Jams193
Identifying Jam Locations195
Paper Jam in the Standard Tray196
Paper Jam in the Standard bin198
Paper Jam in the Manual Feeder199
Paper Jam in Door B200
Paper Jam in the Automatic Document Feeder202
Paper Feed Problems203
Envelope Seals When Printing203
Collated Printing Does Not Work204
Paper Frequently Jams205
Jammed Pages Are Not Reprinted206
E-Mailing Problems206
Disabling the "SMTP Server Not Set Up" Error Message206
Cannot Send E-Mails206
Faxing Problems207
Caller ID Is Not Shown207
Cannot Send or Receive Faxes Using Analog Fax207

Ricoh M C240FW - Page 180

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