B-4
1.9 RETURN OF MATERIAL
General. To expedite the repair and return of instru-
ments, proper communication between the customer
and the factory is important. A return material authoriza-
tion number is required. Call 1-800-654-7768 or 949-
863-1181. The “Return of Materials Request” form is
provided for you to copy and use in case the situation
arises. The accuracy and completeness of this form will
affect the processing time of your materials.
1.10 WARRANTY REPAIR
To return products still under warranty:.
1. Contact the factory for authorization.
2. Complete a copy of the “Return of Materials
Request” form as completely and accurately as
possible.
3. To verify warranty, supply the factory sales order
number or the original purchase order number. In
the case of individual parts or sub-assemblies, the
serial number on the mother unit must be supplied.
4. Carefully package the materials and enclose your
“Letter of Transmittal” and the completed copy of
the “Return of Materials Request” form. If possible,
pack the materials in the same manner as they were
received.
IMPORTANT
Please see second section of “Return of
Materials Request” form. OSHA compli-
ance is mandatory for the safety of all per-
sonnel. MSDS forms and a certification
that the instruments have been disinfected
or detoxified are required.
5. Send the package prepaid to:
Rosemount Analytical Inc.
Uniloc Division
2400 Barranca Parkway
Irvine CA. 92606
Attn: Factory Repair
Mark the Package:
Returned for Repair;
RMA No. ___________________
Model No. __________________
1.11 NON-WARRANTY REPAIR
1. Contact the factory for authorization.
2. Fill out a copy of the “Return of Materials Request”
form as completely and accurately as possible
3. Include a purchase order number and make sure to
include the name and telephone number of the right
individual to be contacted should additional
information be needed.
4. Do Steps 4 and 5 of Section 1.10.
NOTE
Consult the factory for additional
information regarding service or repair.
MODEL 2700 APPENDIX B
SALES AND PART ORDERING INFORMATION
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