EB 6493 EN 10-3
Malfunctions
Table 10-2: Error list · Error messages in TROVIS-VIEW
Error Possible reasons Recommended action
Device does not respond. Interface incorrectly assigned Î Select 'Communication ...'
from the 'Options' menu to
open the Communication
window. Click 'Settings' but-
ton and assign a free serial
COM port of the computer.
Î Repeat the previous action.
The infrared adapter is not
aligned with infrared interface
on the controller or the adapter
and interface are positioned too
far apart.
Î Realign the infrared adapter
(see the 'Operation' section)
and repeat previous action.
Transmission path between in-
frared connections is blocked or
one of the connections is ob-
structed.
Î Remove obstacle or blocka-
ge and repeat the previous
action.
The infrared adapter is not con-
nected to the computer.
Î Connect the infrared inter-
face to the computer and
repeat the previous action.
Serial number for infrared ad-
dressing does not match the se-
rial number of the device.
Î Select the conguration with
the correct serial number.
Cannot open COM port. The selected interface is already
used by a different software, for
example.
Î Select 'Communication ...'
from the 'Options' menu to
open the Communication
window. Click 'Settings' but-
ton and assign a free serial
COM port of the computer.
The serial COM port of the com-
puter is not assigned correctly.
No complete record exists. The controller data have not
been read out.
Î Either rst read data from
the controller and continue
or continue directly.
Only open folders are updated
in online mode and not the en-
tire data records.
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