SATO CL6NX Service Manual

3 Troubleshooting
30
CL4NX/CL6NX Service Manual
Category
Symptom
Cause Remedy
Maintenance
Defective
print
One side of the
print is lighter
than the other
NO
Is the
data input
correct?
YES
Input the
data again
Input the
data again
Check the
media
NO
Is the
sensor level
correct?
Adjust the I-mark/
Gap sensor level
NO
Is the
data input
correct?
YES
Deviation of
the print start
position
(V direction)
Replace the
platen roller
Replace the
print head
Clean the
print head
NO
Is the
print head
clean?
YES
YES
Is the
platen roller
worn out?
NO
Refer to
Adjusting the Print
Position in
CL4NX/CL6NX
operator manual
NO
Is the
pitch
position
correct?
Adjust the pitch
offset
YES
Deviation of
the print start
position
(H direction)
Refer to 5.2
Replacing the Print
Head
Refer to 5.3
Replacing the
Platen Roller
Refer to 4.3
Checking and
Adjusting the
Media Sensor
Refer to 3.1.5 Media
Problem

SATO CL6NX Specifications

General

Flash memory	2000 MB
Storage media	Flash
Internal memory	256 MB
Built-in barcodes	Code 39, Code 93, Code-128 Codabar Library, EAN13, EAN8, GS1 DataBar, Industrial 2/5, Interleaved 2/5, Matrix 2/5
Internal storage capacity	2 GB
Cables included	AC
Maximum roll diameter	220 mm
Maximum printing width	167.5 mm
Printing media thickness	0.08 - 0.268 µm
USB port	Yes
USB connector	USB Type-A / USB Type-B
Bluetooth version	3.0
Serial interface type	RS-232C
USB 2.0 ports quantity	2
Connectivity technology	Wired & Wireless
Wi-Fi	No
Display type	LCD
Product color	Black
Display diagonal	3.5 \
Display resolution	320 x 240 pixels
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	30 - 90 %
Operating relative humidity (H-H)	30 - 80 %
Type	POS printer
Print speed	10 ips
Print technology	Direct thermal / Thermal transfer
Maximum resolution	203 x 203 DPI

Weight and Dimensions

Depth	457 mm
Width	338 mm
Height	321 mm
Weight	20000 g