5  Replacement
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CL4NX/CL6NX Service Manual
5.3
Replacing the Platen Roller
The printer’s platen roller is considered a high-wear component due to constant treading of the print 
media and ribbon stock against its contact surface. This constant contact will eventually wear grooves 
into the rubber material and negatively affect print output.
WARNING
• Do not touch the power button, connect or disconnect the power cord while your hands are wet. Doing so 
could cause an electric shock.
• Disconnect the power cord from the AC outlet before you replace the platen roller.
1 Make sure that the printer is in power off 
mode, then disconnect the power cord 
from the AC outlet.
2 Open the top cover.
CAUTION
Open the top cover fully to prevent accidental drop of 
the cover.
3 Push the head lock lever . towards the 
rear to unlock the print head.
CAUTION
• The print head and its surroundings are hot after 
printing. Be careful not to touch it, to avoid being 
burned.
• Touching the edge of the print head with your bare 
hand could cause injury.