ADN Digital Conference System | 153
If a problem occurs ...
“Conference Manager” software
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please
contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com under “Service & Support”.
Problem Possible cause Possible solution Page
Software cannot be con-
nected to the central unit
No network connection Check the connections between net-
work, central unit and PC.
40
The IP address of the central unit or of
the Windows PC has been changed.
Check the network settings and adjust
them if necessary.
81
There is already a connection to the
central unit.
Disconnect the connection to the
central unit.
101
Screen connected to the
central does not show
anything
The screen resolution is set too high. Reset the screen resolution. 87
Network connection
between Windows PC and
central unit cannot be
established
No Zeroconf service installed on the
Windows PC.
If the PC and the central unit are
directly connected to each other, the
network configuration is usually done
via Zeroconf – not via DHCP. If no Zero-
conf service is installed on the PC,
install this service or manually assign
the route (subnet: 255.255.0.0;
IP address range: 169.254.0.x;
x = desired IP address of the PC).
–
Improper IP address allocation to the
PC and/or the central unit.
Check the network settings and adjust
them if necessary.
84
The network communication between
the central unit and the Windows PC
is blocked by a proxy server and/or a
firewall.
Password forgotten − Delete the existing password. 98
Objects in the Room View
window cannot be changed
The objects are locked. Unlock the objects. 118
The software runs in “Live” operating
mode.
Change to “Setup” operating mode to
edit the configuration.
93
Pictures cannot be imported You are using the central unit’s inte-
grated software.
Import pictures using the Windows
version of the software.
112
Conference unit icon and
participant are not dis-
played in “Live” operating
mode
In the delegate list, the “Show in Live
Mode” check box is deactivated for the
participant in question.
Activate the “Show in Live Mode”
check box.
118
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