9 Troubleshooting
9.1 General faults, warnings, and errors
Possible faults and corrective actions are described in the table below for troubleshoot‐
ing. In the case of faults that cannot be rectified using the information below, please
contact SICK Service. To find your agency, see the final page of this document.
NOTE
To help us to resolve the matter quickly, please note down the details on the type label.
Situation Error or fault
Mounting
■
Device poorly aligned to objects with codes (e.g. glare)
■
Trigger sensor for reading cycle incorrectly positioned (e.g.
internal reading interval is opened too late or closed too early)
■
Incremental encoder (optional) incorrectly positioned
Electrical installation
■
Interfaces of the device incorrectly wired
Configuration
■
Functions not adapted to local conditions, e.g., parameters for
the data interface not set correctly
■
Device limits not observed, e.g., working range, aperture angle
■
Trigger source for read cycle not selected correctly
Operation
■
Start/stop operation: external read cycle missing, more than
one object is in the reading field
■
Device faults (hardware, software)
9.2 Diagnostics using SOPASair
9.2.1 Error log
The error log contains current error messages.
9.2.2 Diagnostic file
You can create and download a diagnostic file in the configuration software for service
purposes. The diagnostic file contains data required for fault analysis.
9.3 Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
9.4 Returns
►
Only send in devices after consulting with SICK Service.
►
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
•
Details of the contact person
•
Description of the application
•
Description of the fault that occurred
9 TROUBLESHOOTING
38
O P E R A T I N G I N S T R U C T I O N S | Lector85x 8027859/1INN/2023-03-08 | SICK
Subject to change without notice
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