# Text Description Action
358 ! SNE Invalid I/O Write from
SNE on %4 , command %5
This should only occur if the SNE has an
old software version or the messages be‐
tween the SNE and SYSCON have been
corrupted.
Check the SNE and SYSCON software
versions with the upgrade tool.
Reset the SYSCON and SNE.
359 ! SNE I/O not found on I/O
Write from SNE: %4
This should only occur if the SNE has an
old software version or the messages be‐
tween the SNE and SYSCON have been
corrupted.
Check the SNE and SYSCON software
versions with the upgrade tool.
Reset the SYSCON and SNE.
4.6.3 Alarms 360 - 399
GCP Alarm Descriptions 360 - 399
The following tables list the alarm number (#), type (+ information, ? warning, ! error) alarm
text, description, and actions.
# Text Description Action
360 ! %!3 %4 General SNE Fault. Contact Customer Support.
361 ? %3 %4 General SNE warning. Contact Customer Support.
362 + %3 %4 General SNE note. Contact Customer Support.
363 ! Invalid function request %3
from SYSCON
This indicates that the SNE has an obso‐
lete software version, or that the messag‐
es between the SNE and SYSCON have
been corrupted.
Check the SNE and SYSCON software
versions with the upgrade tool.
Reset the SYSCON and SNE.
364 ? No real-time buffer exists
for detector %3 on DPM %4
Detector data is being collected for a de‐
tector that wasn't properly enabled.
If received during a load sequence, it is
an artifact of the shutdown sequence.
Otherwise, record occurrence and
DPM information and report to Custom‐
er Support.
365 ! Incomplete Analysis on
channel %3
EZChrom analysis was not completed on
channel.
Modify integration events in method.
Send method to Customer Support.
366 ! Data Corruption Error Major Data corruption on SNE Reset SNE
Report error to Customer Support.
367 ! System Error %3 in File %4
line %5
System Software Failure. Record sequence of events leading to
occurrence and report error, along with
the complete contents of the alarm mes‐
sage, to Customer Support.
368 ! Unable to find %3 number
%4
Hardware specified in method is not in
analyzer.
Verify that the method is correct.
369 ! Unsupported channel type
%3
Hardware channel operation requested
for an invalid channel type.
Inspect for current version of SNE soft‐
ware. May require a reload or rebuild of
corrupted SYSCON database.
370 ? No channel %3 on DPM
%4 for realtime display
Realtime display requested for a detector
channel that doesn't exist. Indicates da‐
tabase corruption.
Restore an older version of the data‐
base.
General Maintenance and Troubleshooting
4.6 Alarm Codes, Descriptions, and Suggested Actions
Maxum edition II Analyzer General Maintenance
Manual, August 2018, A5E42019842001 35
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