SMART 550 - Resolving Image Issues

CHAPTER 7
TROUBLESHOOTING
60 smarttech.com/kb/171225
Issue Solutions
The SD/SDHC card does
not play videos properly.
Format the SD/SDHC card using the document camera’s OSD
menu (Menu > SETTING > Format > SD CARD).
CAUTION
This erases all the data on the SD/SDHC.
Your document camera has
an issue not described
above.
Restart the document camera using the power button on the
control panel or remote control.
Resolving image issues
Issue Solutions
No camera image displays
while in Camera mode.
l
Ensure your document camera is turned on.
l
Check all cable connections.
l
Check the TV/RGB switch on the right-side connection panel
of your document camera and set it to the type of display
device you have.
l
Reset the output resolution by using a pen tip or other small
object to press the resolution reset button on the left panel of
the document camera.
No computer image
displays while in Computer
Pass-Through mode.
l
Ensure your document camera is turned on.
l
Ensure the your computer is working by plugging it directly
into the display.
l
Check all cable connections.
l
Check the cable connections from the computer HDMI output
to the HDMI input of your document camera.
l
Ensure your document camera is in Computer Pass-Through
mode.
l
On some computers, you can press FN+F5 repeatedly to
toggle between display modes and the computer images on
the presentation screen.