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8 Troubleshooting
SolarMax Produktions GmbH delivers only SolarMax inverters which have stood up to our
extensive quality testing regime. Moreover, each inverter is subjected to several hours of
endurance testing under full-load conditions.
If, despite this, your PV plant suffers a failure or an error we recommend these procedures:
DANGER
Work on the PV plant must be performed by qualied electricians only.
1. Check whether the inverter and PV generator have been installed correctly. Check the
cable connections using the instructions and information contained in the “Installa-
tion” section of this manual.
2. Determine the cause of the failure by checking the message in the graphics display.
Section 10.2 “Diagnosis & measures” explains possible ways of correcting failures.
If you cannot correct the failure using the recommended measures, or you are not sure
what sort of error is involved, please contact our SolarMax Service Centre.
8.1 SolarMax Service Center
If you have technical questions or difculties, our Service Center would be happy to help
you. If you have questions about failures, please provide us with the following details:
Device type
Serial number S/N
Installation location
Information about the failure you are experiencing (status message, etc.)
Availability
The contact details of the SolarMax Service Center can be found on the back of this
instruction manual.
SolarMax Produktions GmbH
Zur Schönhalde 10
D-89352 Ellzee
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