Splicecom PCS 542 - Call Management Features

Basic Call Handling
PCS 542 User Manual Version 3.3/0714/1
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Please note that if the Overlap Dial feature has been disabled on your handset Dial Ahead will be
the only method of making a call. Please refer to the Overlap Dial section from page 33 for further
details.
Mute a call
The Mute facility will allow you to prevent a caller from hearing, for example, your conversation with
another colleague. You will be able to hear the caller but they will not be able to hear you.
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Pause a call
You may wish to Pause a call when you need to look up information for the caller, for example. The
caller will be placed on hold and played the hold music (if configured). However, dial tone is not
given, which is useful when you are using a headset, for example, as no sound is heard. (Please
note that this feature cannot be used to make a new call when transferring a call or creating a
conference, for example.)
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Place a call on hold
When you put a call on hold the caller is played “music on hold”, if configured, and you will be given
the dial tone. This facility is used when you wish to make a new call when transferring a call or
creating a conference call, for example.
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1
Press the Mute button to mute your call.
2
The Muted symbol will appear within Call Status
3
Press the Mute button again to turn this feature off.
Pause
1
Press the Pause button on the direct access panel.
2
The pause icon will displayed to indicate that the call is Paused
3
External callers will be played “music on hold” if configured. (Please refer to your
System Administrator for further details.)
4
To retrieve the call press the pause key on the direct access panel and the icon will
disappear.
1
Press the Recall button
2
External callers will be played “music on hold” if configured. (Please refer to your
System Administrator for further details.)
3
To retrieve the call press the Recall button
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PCS 542 User Manual