Splicecom PCS 542 - Transfer a Call to a Departments Voicemail; Transfer a Call to a Departments Voicemail Using the Contacts Directory

Call Centre Working
PCS 542 User Manual Version 3.3/0714/1
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Transfer a call to a Department’s voicemail
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Please note: that this facility will only be available if voicemail has been enabled for relevant
Department.
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Transfer a call to a Department’s voicemail using the Contacts directory
You may wish to transfer a call directly to a Department’s voicemail which can be achieved via the
Contacts directory. (For further information on using the Contact directory please refer to page 26.)
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Please note: that this facility will only be available if voicemail has been enabled for relevant
Department. For further information on transferring a call please refer to page 14.
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1
Place the call on hold by pressing the Recall button
2
Dial the Department’s extension number either via the keypad.
Leave Msg
3
Once the call has been connected press the navigation keys to select
Voicemail and then press accept.
4
Replace your handset or press the Speaker button. You will no longer have
control of the call.
1
Place the call on hold by pressing the Recall button
2
Press the Directory button
3
Use the Search facility to find the colleague required
4
Use the navigation keys to select the Department followed by accept
Voicemail
5
Use the navigation keys to select Voicemail followed by accept You will no
longer have control of the call.
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PCS 542 User Manual