Splicecom PCS 542 - Recording Greetings

Call Centre Working
PCS 542 User Manual Version 3.3/0714/1
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Record a Greeting
A default message will be played to your callers when they are transferred to your voicemail.
However you may wish to record your own personal message.
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You can record two voicemail greetings. Firstly, you have a daily greeting that can be used to inform
a caller of your whereabouts on a particular day, for example – “You have reached Alice Barker’s
voicemail on Tuesday, 4 July. I am currently in a meeting until 11 o’clock. Please leave a message
and I will call you on my return.” Your second greeting, the permanent greeting, can be used to give
a message that can be used on any day, for example – “You have reached Alice Barker’s voicemail.
Sorry I am unable to take your call. Please leave a message and I will get back to you as soon as
possible.” If you record a permanent greeting your daily greeting is deleted at midnight and the
permanent greeting is then used until a new daily greeting is recorded.
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Record a daily greeting
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Record a Permanent greeting
Listen to a message while on a call
While on a call you can listen to a message. This would be useful if, for example, you wish to check
the content of a message that relates to your current call. Your call will be put on hold while you
listen to the message.
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1
Press the Permanent greeting button.
2
Your current greeting will be played
3
When requested record your new greeting and press the hash key (#) when
finished.
4
Your new message will be played back to you.
5
Hang up and your new greeting will be saved.
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1
Press the Messages button.
2
Use the navigation buttons to select a message and then press accept.
Play
4
Press accept to Play the message. Your caller will be put on hold and the
message will be played
Stop
5
Press accept to Stop playing the message and to return to your call
or
Press the Recall button to return to your call.
1
Press the daily greeting button.
2
Your current greeting will be played
3
When requested record your new greeting and press the hash key (#) when finished.
4
Your new message will be played back to you.
5
Hang up and your new greeting will be saved.
PCS 542 User Manual