Call Centre Working
The PCS 542 in a call centre environment
The PCS 542 is designed as a low cost phone and as such some of the features available on other
PCS phones are not available (See call centre feature comparison chart on page 51). However if the
PCS 542 is partnered the following call centre functionality is available via Navigate (Please see the
Navigate and Vision Call Centre users manuals for further details).
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Available Call Centre features with Navigate
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Inbound Completion codes.
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Outbound Completion codes.
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Not available codes.
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Group membership selection.
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Agent status bar.
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