Splicecom PCS 542 - Call Centre Feature Comparison Chart

Call Centre Working
PCS 542 User Manual Version 3.3/0714/1
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Call Centre Feature comparison chart
Feature
PCS 542
PCS 552
PCS 562
PCS 572
Navigate as partner or
Softphone
Auto Answer
Yes
Yes
Yes
Yes
Yes
Same
information
displayed far
a call
Yes
Yes
Yes
Yes
Yes
Wrap-up
Codes
No
Displays 7 Wrap-
up codes, each
code has its
own
multifunction
button.
Displays 7 Wrap-
up codes, each
code has its
own
multifunction
button.
Displays 14 Wrap-
up codes, each
code has its own
multifunction
button.
Displayed in separate
window that is
scrollable
Wrap-up Time
Yes
Yes
Yes
Yes
Displayed in same
window as codes
Ability to
remove/add
yourself to a
group.
No
Yes
Yes
Yes
Yes through the login
window.
Ability to Set
NA Codes
No
No
No
No
Yes though drop
down list
Speed dial for
agent alert
No speed
dials/
favorites
shown
Yes
Yes
Yes
Yes
DND
Selection
Yes via
feature
button
Yes via, second
level menu item
in settings
Yes via, second
level menu item
in settings
Yes via, second
level menu item in
settings
Yes via drop down list
Ability to
Pause a call
Yes
Yes
Yes
Yes
No
Outbound
completion
codes
No
Displays 7
Outbound
codes, each
code has its
own
multifunction
button.
Displays 7
Outbound
codes, each
code has its
own
multifunction
button.
Displays 14
Outbound codes,
each code has its
own multifunction
button.
Displayed in separate
window that is
scrollable
$agentlogin
supported as
a favourite
No
Yes
Yes
Yes
Yes
$loggedindur
ation
supported as
a favourite
No
Yes
Yes
Yes
Yes
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PCS 542 User Manual