Splicecom PCS 542 - Page 60

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The Hall Farm Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: 01923 287700 Fax: 01923 287722

Email: info@splicecom.com Website: www.splicecom.com

SpliceCom

Defining next-generation communication

Main Page

Table of Contents3
Introduction5
About this Manual5
How Your PCS 542 will Operate5
Control Buttons7
Feature Highlights11
The PCS Range13
Basic Call Handling14
Making a Call14
Alternatively14
Answer a Call15
Dial Ahead16
Mute a Call17
Pause a Call17
Place a Call on Hold17
Transferring a Call18
Parking a Call19
Conference Call21
Call Waiting22
Switch to Hands Free23
Changing the Volume23
Calls History25
View the Contents of Your Calls History25
Identifying the Type of Call25
Viewing the Details of a Call26
Missed Calls27
Redial a Number27
Ring Back a Caller28
Select an Alternative Number to Dial28
Delete a Call29
Contacts Directory30
View the Directory30
Make a Call Via the Directory32
Transfer a Call Via the Directory32
Alternative Method to View the Directory33
Departments35
Working as a Member of a Department35
Receiving a Department Call35
Make a Call to a Department36
Transfer a Call to a Department36
Calls History36
Settings37
Phone Info40
Quick Settings41
Call Divert/Follow Me41
Status Message43
Extension Anywhere44
Do Not Disturb45
Voicemail46
Receiving a Message46
Listen to a Message46
Message Handling47
Delete a Message48
Ring Back a Caller48
Ring Back the Caller on an Alternative Number48
Record a Greeting49
Listen to a Message While on a Call49
Leave a Message for a Colleague50
Leave a Message for a Colleague Using Dial Ahead50
Leave a Message for a Colleague Using the Contacts Directory50
Transfer a Call to a Colleague's Voicemail50
Transfer a Call to a Colleague's Voicemail Using the Contacts Directory51
Record a Call (Personal)51
Record a Call (Department)51
Voicemail for Departments52
Leave a Message for a Department52
Leave a Message for a Department Using the Contacts Directory52
Transfer a Call to a Department's Voicemail53
Transfer a Call to a Department's Voicemail Using the Contacts Directory53
Call Centre Working54
The PCS 542 in a Call Centre Environment54
Call Centre Feature Comparison Chart55
PCS 542 Administration56
Hot Desking/Log in56
Partnering Your PCS 542 with Your PC or Laptop57
Using SSL on Your PCS54258
PCS 542 User Manual V3.3 Draft58

Splicecom PCS 542 - Page 60

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