1656 & 1657 Battery Element Tester Owner’s Manual
STS Instruments Page 83 of 88
12 Service
This equipment is rather complex. Field repairs, other than routine replacement test probe
assemblies and fuses are not recommended due to the risk of high voltage shock. It is
recommended that defective equipment be returned to the factory for repair where complete
calibration and repair services are offered at any of our Authorized Service Facilities listed
below.
Calibrations are to original factory specifications and are traceable to National Standards. A
certificate of conformance accompanies each repaired tester.
A Return Material Authorization (RMA) number must be obtained before returning any
instrument for repair and calibration. Please contact your nearest service center location as
indicated below or email info@stsinstruments.com
for assistance and instructions.
Transportation costs for the return of the instrument to STS Instruments must be prepaid by the
customer. Tester sent for repair should be shipped prepaid and insured to the address show
below.
NORTH AMERICA
STS Instruments
Attn: Customer Service
17711 Mitchell North
Irvine, CA 92614 USA
Phone:+1-580-223-4773
Fax: +-1-580-226-5757
EUROPE
STS Instruments
Attn: Customer Service
4 Riverside Business Centre
Walnut Tree Close Guildford,
United Kingdom GU14UG
Phone: +44(0)1483-302-700
Fax: +44(0)1483-300-562
ASIA
STS Instruments
Attn: Customer Service
4 floors , building 2, No. 2185 Lai
Fang Road, Jiu Ting Town, Song
Jiang District, Shanghai 201615
China
Phone: +86-21-6763-9223
Fax: +86-21-5763-824
Inside the container with the instrument, put the name and telephone number of someone to
contact if the Service Department has any questions regarding the repair and someone to advise
of billing. Please indicate your ‘ship to’ address – no PO boxes, please.
Subject to weight restrictions, testers are normally returned to the customer via UPS ground
with the actual shipping charges prepaid and added to the invoice. Premium shipping and
alternate carriers can be provided upon customer request. Freight charges will vary according to
the method/carrier specified.
Factory service is based upon an hourly rate with a one hour minimum charge per tester. Parts
needed to bring the tester back to factory specifications are extra. Altered testers cannot be
certified. All non-STS Instruments parts will be removed and the customer charged to bring the
tester back to original factory specifications before calibration will be attempted.
Non-warranty repairs carry a limited warranty of 90 days on services and replacement parts
only. Defects in our repair work or any parts replaced will be corrected at no charge if the defect
occurs within 90 days from shipment from our factory.
If difficulty arises during the 90-day period that is due to a secondary defect, which could not
normally be detected during the original service procedure, it will be repaired and a charge
made only for parts used.
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