suprema BioLite Net - 6.2 Troubleshooting

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6.2 Troubleshooting
Category Trouble Solution
Power
The power is
supplied but the
device does not
operate.
- When the device is disconnected from the bracket, it
may not work when using the tamper switch.
- Check the adapter or power cable.
The password is lost. - Enter the queried password after contacting the
administrator in case of a normal user.
- When the administrator password is lost, contact with the
installation agency.
Password
The locked door is
not open after
entering the
password and
pressing OK .
- Check whether the correct password is input.
- Check whether you have changed the password
recently.
- If you cannot find the password, contact the
administrator.
The fingerprint has
been enrolled but its
recognition
encounters an error.
- BioLite Net has the technology of Suprema that won the
first award in FVC2004 and FVC2006 because it has
world number one quality in recognition.
- For better performance in fingerprint recognition, correct
registration is a must.
- Enroll the fingerprint again after seeing
“1.4 Methods for fingerprint input”
- The recognition rate may vary due to the characteristic of
each finger so enroll the fingerprint of another finger.
Fingerprint
It was good at
recognizing
fingerprints but
suddenly it fails in
recognition.
- Check whether the finger or the sensor is covered with
sweat, moisture, or dust.
- In case the fingerprint has any damage, the device may
consider it as the one of wrong person.
- Wipe the finger or sensor with a dry cloth and retry.
- When the fingerprint is so dry, blow your steam of breath
into it and retry.
Door lock
Even if you close the
door, the door is not
locked.
- The electric lock failure is most likely to happen. Check it
after contacting the installation agency.
Time
The time is not
correct.
- BioLite Net has an embedded battery but it can be
discharged by a long time use. Accordingly the time may
not be correct. Correct the time after seeing “3.1 Date,
Time.”
TCP/IP
The terminal data is
not found by the
dedicated PC
software.
- Check the connection status after setting on the terminal
like Terminal > System > Wallpaper > Type2 .
- When U is displayed: Check the LAN connection status.
- When D is displayed: Check the IP address. If you set
like Terminal > In/Out -> TCP/IP -> DHCP Not Use , the
current IP address appears. If you use DHCP, the actual
address received from the DHCP server appears. If the
IP address is set correctly, check the port number.
Administrator
connection
The administrator
mode cannot be
entered because of
losing the
administrator
password or
resignation.
- BioLite Net allows the administrator to give access rights
so only the administrator can enter the menu.
- When you have no choice but to enter the administrator
menu, you can be granted an administrator password
after following the predefined procedure.
(Contact with the installation agency.)