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Sur-Gard System III - User Manual

Sur-Gard System III
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Operating Manual
version 1.8
WARNING: This manual contains information on limitations regarding
product use and function and information on the limitations as to
liability of the manufacturer. The entire manual should be carefully read.
Sur-Gard System III
Multi-Platform
Digital Telephone Receiver

Table of Contents

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Summary

General Description of the Equipment and Classification

Classification

Describes the product's classification as Class 1, rack-mounted, fixed equipment.

Connection to the Mains

Details how to connect the equipment to the mains power supply and telecommunication network.

Section 1 - Introduction

1.1 System Overview

Details the System III's features, capabilities, and hardware components.

1.2 Approvals

Lists UL and industry approvals for the System III equipment.

1.3 Description (Hardware)

1.3.1 BP3 Backplane

Describes the BP3 Backplane's function for module interconnection and communication.

1.3.2 DC;DC-3 5 V Power Converter

Explains the DC/DC-3 converter's role in providing 5VDC power for modules.

1.3.3 PSU3 Power Supply Unit

Details the PSU3 power supply unit specifications and requirements.

1.3.5 CPM3 Central Processing Module

Describes the CPM3 module's role in system control and communication.

1.3.6 DRL3 Line Card

Explains the DRL3 line card's function in monitoring telephone lines and storing events.

1.3 Description (Hardware)

1.3.7 BP3 X Interface Module

Details the BP3X module for connecting telephone lines.

1.5 Description (Operation)

1.5.1 Operation with Default Programming

Explains the receiver's default operation mode and handshake order.

1.5.2 Virtual Connectivity

Describes the System III's static IP address and port configuration for network management.

1.5.4 Automation Input;Output (Port 1025)

Explains the Ethernet port for traditional automation communication.

1.5 Description (Operation)

1.5.8 Acknowledgment of the Signal

Explains the ACK signal requirement and retransmission process for communication.

1.5.9 COM Responses

Describes how the CPM3 handles ACK, NAK, and no-response scenarios.

1.5.10 Automation Absent

Details how the CPM3 handles absent automation and heartbeat signals.

Section 2 - CPM3 Operating Modes

2.2 Active Mode

Describes the primary TCP/IP connection and fallback to RS-232 in active mode.

2.3 Manual Mode

Explains manual mode operation, buzzer acknowledgment, and printer output.

2.5 System Trouble

How to view and understand system trouble messages displayed on the screen.

Section 3 - DRL3 Operating Modes

3.1 DRL3 Standby Mode

Explains DRL3 standby mode, line monitoring, and LED indicators.

3.2 Line Fault

Describes the DRL3's line fault detection and related messages.

3.3 CPM3 Error

Explains the DRL3's buffering behavior and status LED flashing on CPM3 error.

Section 4 - Programming;Operation

4.2 System III Console Software

Refers to the System III Console Software for primary system programming.

4.3 Debug Programming

Explains using debug output for diagnostics via serial communication.

4.3.2 Debug Software Setup

Guides setting up HyperTerminal for debug communication.

4.3.3 Downloading Steps

4.4 Manual Programming

4.4.1 Advanced Programming

4.5 CPM3 Options

Option [01]: IP Address

Setting the CPM3's IP address on the network.

Option [02]: Subnet Mask Address

Configuring the subnet mask address for the CPM3.

Option [06]: Password Menu

Managing user passwords and access levels for the System III.

4.5 CPM3 Options

Option [07]: COM1 Baud Rate

Setting the baud rate for the COM1 serial port.

Option [0 B]: COM2 Baud Rate

Setting the baud rate for the COM2 serial port.

Option [12]: Heartbeat Timer

Setting the interval for heartbeat transmission to ensure communication.

Option [16]: Mask PSU 1

Masking PSU 1 trouble reporting.

Option [17]: Mask PSU 2

Masking PSU 2 trouble reporting.

4.5 CPM3 Options

Option [18]: Mask DC A

Masking DC A trouble reporting.

Option [19]: Mask DC B

Masking DC B trouble reporting.

Option [1 A]: Mask DC A2

Masking DC A2 trouble reporting.

Option [1 B]: Mask DC B2

Masking DC B2 trouble reporting.

Option [25]: Mask SG Serial 1

Masking SG Serial Shelf 1 trouble reporting.

Option [27]: Mask SG Serial 2

Masking SG Serial Shelf 2 trouble reporting.

4.5 CPM3 Options

Option [2 E]: Number of Line Cards

Setting the number of line cards to be polled by the CPM3.

Option [2 F]: Automation Mode

Configuring automation output mode (Loop, Fallback, All, IP Fallback).

4.5 CPM3 Options

Option [37] RBUS HighSpeed

Setting the communication speed between CPM3 and DRL3s.

Section 5 - Advanced Programming

5.1 Profiles Introduction

Explains profiles, DNIS/Caller ID selection, and look-up tables.

5.2 Static Options: [00] - [2 F]

Option [01]: Line Card Number

Assigning a virtual identification code for each DRL3 module.

Option [02]: Line Card Number Length

Determining how many digits of the line card number are sent to output.

Option [0 E]: Backup Line Enable;Disable

Enabling or disabling the backup telephone line feature.

5.2 Static Options: [00] - [2 F]

Option [11]: Hook-flash Enable;Disable

Enabling or disabling hook-flash and setting its duration.

Option [12]: Caller Source ID Option

Receiving Caller ID or DNIS data from telephone lines.

Option [13]: Caller Source to SG Computer

Transmitting Caller ID or ANI information to the computer output.

Option [14]: Caller Source to printer

Transmitting Caller ID or ANI information to the printer output.

5.2 Static Options: [00] - [2 F]

Option [18]: Sur-Gard DTMF 4;3 Format Output

Controlling the formatting of the 4/3 DTMF format computer output string.

Option [1 C]: Busy Out

Seizing the phone line in case of errors or full buffer.

Option [21] RBUS Speed

Controlling communication speed between DRL3 and CPM3.

5.2 Static Options: [00] - [2 F]

Option [2 D]: A.H.S.

Enabling Automatic Handshake Selection for panel communication.

Option [2 F]: Automation Mode

Configuring automation output mode (Loop, Fallback, All, IP Fallback).

5.3 Dynamic Options: [30] - [FF]

Options [60] - [6 F]: Printer Words

Selecting English printer words for event codes.

5.3 Dynamic Options: [30] - [FF]

Option [70]: Automation Common Event Code

Using common event codes for automation software compatibility.

Option [72]: SIA Option

Bit-selectable options for configuring SIA protocol features.

5.3 Dynamic Options: [30] - [FF]

Option [7 A]: 4 and 5 Digit Account Codes to Activate 2-Way Audio

Defining account codes that activate the 2-way audio feature.

Option [7 B]: 3 Digit Account Codes to Activate 2-Way Audio

Defining 3-digit account codes that activate the 2-way audio feature.

5.3 Dynamic Options: [30] - [FF]

Option [7 C]: Alarm Codes to Activate 2-Way Audio

Defining alarm codes that activate the 2-way audio function.

Options [81] through [88]: Handshake Selection

Selecting the first handshake to be sent to a dialer.

5.3 Dynamic Options: [30] - [FF]

Option [94]: Account Digit Stripping

Stripping leading digits (F or 0) from account codes.

Option [95]: 5-Digit Pulse

Indicating format types (4/1, 3/2, 4/2, 5/1) for 5-digit pulse data.

5.3 Dynamic Options: [30] - [FF]

Option [9 C]: Acron RS-232

Converting Acron Super Fast format to standard RS-232 protocols.

Option [9 D]: MODEM II RS-232

Decoding Modem II formats and controlling output protocol.

Option [9 F]: Ademco High Speed RS-232

Converting Ademco High Speed format to 4/2 format or sending as is.

5.3 Dynamic Options: [30] - [FF]

Option [A1]: FBI RS-232

Enabling computer for FBI Super Fast protocol.

Option [A2]: Digit Replace

Replacing or inserting digits in account codes using ASCII values.

Option [A4]: BFSK RS-232

Reporting BFSK format as Radionics 6500 or standard 3/1 format.

5.3 Dynamic Options: [30] - [FF]

Options [A8] - [AF]: Dial-out Number For 2-way Audio Transfer

Programming dial-out numbers for transferring 2-way audio calls.

Option [BO]: CCITT Audio Format Enable bits

Enabling or disabling audio for selected CCITT formats.

Glossary

Account

Information identifying the location or owner of the alarm panel.

Acknowledgement (ACK)

Signal sent from receiver indicating data received correctly or with errors.

AHS

Automatic Handshake Selection feature for requesting handshake.

Alarm

Message transmitted from panel containing account, event, zone, user info.

ANI

Automatic Number Identification for requesting handshake.

ASCII

Standard alphanumeric code used in data communications.

Automation

Software package connecting receiver to receive alarm events.

Automation Message

Alarm information delivered by receiver to central station.

BP3

Motherboard-style PCB for module interconnection and communication.

Caller ID

FSK format received by line card providing additional alarm info.

Console

PC application for diagnostics and programming via TCP/IP.

CPM3

Central Processing Module controlling receiver operations.

Glossary

DRL3

Digital Receiver Line Card 3.

Ethernet

Network protocol for data transmission above physical layer.

Handshake

Signal sent by receiver indicating connection establishment.

Heartbeat

Periodic signal to verify presence of output or other CPM3s.

Hot-Swappable

Ability to add/remove cards without removing system power.

Internal Trouble

Trouble condition generated within the receiver.

Line Card

Removable card with POTS interface controlling one or more POTS lines.

MAC Address

Globally unique device address for Ethernet network identification.

Multidrop

Communication link sharing a single channel by multiple stations.

Glossary

Options

User-configurable parameters controlling device operation.

Panel

Alarm system at premises transmitting alarms to receiver.

POTS

Plain Old Telephone System, standard analog telephone network.

Profile

Group of options selected by receiver based on conditions.

RS-232

Asynchronous serial communications protocol.

System III

Name for the entire receiver configuration.

TCP;IP

Transmission Control Protocol/Internet Protocol.

UIB3

User Interface Board with LEDs and buttons.

Zone

Portion of an alarm identifying the specific zone violated.

Limited Warranty

International Warranty

Describes warranty terms for international customers, including customs fees.

Warranty Procedure

Outlines the process for obtaining service under warranty.

Conditions to Void Warranty

Lists conditions that will void the product warranty.

Items Not Covered by Warranty

Lists specific items and conditions not covered by the warranty.

Disclaimer of Warranties

States the terms and limitations of the product warranty.

Out of Warranty Repairs

Details the process and charges for out-of-warranty repairs.

GENERAL DESCRIPTION of the EQUIPMENT and CLASSIFICATION.

CLASSIFICATION

Describes the product's classification as Class 1, rack-mounted, fixed equipment.

CONNECTION TO THE MAINS

Details how to connect the equipment to the mains power supply and telecommunication network.

Section 1 - Introduction

1.1 Features

Lists features of the SG-DRL3-IP line card, including higher line security and faster transmission.

1.2 Support Software

Details the System III Console Software and T-LINK Console Software requirements.

1.4 Receiver Setup and Operation

Required Items for Setup

Lists essential items required for receiver setup and operation.

1.5 Description (Operation)

1.5.1 Operation with Default Programming

Explains the receiver's default operation mode and handshake order.

1.5.2 Virtual Connectivity

Describes the System III's static IP address and port configuration for network management.

1.5.7 Acknowledgment of the Signal

Explains the ACK signal requirement and retransmission process for communication.

1.5 Description (Operation)

1.5.8 Automation Responses

Describes how the CPM3 handles ACK, NAK, and no-response scenarios.

1.5.9 Automation Absent

Details how the CPM3 handles absent automation and heartbeat signals.

1.5.10 System III SIA Internal Status Output

Explains the SIA internal status output format and its components.

Section 2 - Operating Modes

2.1 SG-DRL3-IP Standby Mode

Explains SG-DRL3-IP standby mode, network monitoring, and LED indicators.

2.2 CPM3 Error

Explains SG-DRL3-IP buffering and status LED on CPM3 error.

2.4 Ethernet Interface

Details the SG-DRL3-IP's Ethernet interface, port, and connection requirements.

Section 3 - SG-DRL3-IP Programming

Option [00]: RBUS Speed

Controls the communication speed between SG-DRL3-IP and CPM3.

Options [01] - [04]: Receiver IP Address

Setting the SG-DRL3-IP's unique IP address on the network.

Options [05] - [08]: Receiver Subnet Mask Address

Defining the subnet mask address for the SG-DRL3-IP.

Options [09] - [0 C]: Receiver Gateway

Setting the gateway address for SG-DRL3-IP to reach T-LINK.

Options [0 D] - [0 E]: T-LINK Connection Port Number

Setting the port number for T-LINK connection to the SG-DRL3-IP.

Option [0 F]: Receiver Number

Setting the receiver number for sending signals to the central station.

Option [10]: Line Card Number

Assigning a virtual identification code for each SG-DRL3-IP module.

Option [11]: Line Card Number Length

Determining how many digits of the line card number are sent to output.

Option [12]: Debug Output

Enabling or disabling debug mode for SG-DRL3-IP troubleshooting.

Options [13] - [14]: Transmitter Absent Debounce Time

Setting time for transmitter absence before reporting failure.

Options [15] - [16]: Transmitter Restoral Time

Setting time for transmitter presence before sending restoral message.

Option [17]: Network Present Trouble Mask

Masking or enabling reporting of Network Present condition.

Option [18]: Network Absent Trouble Mask

Masking or enabling reporting of Network Absent condition.

SG-DRL3-IP Programming

Option [19]: Transmitter Restoral Trouble Mask

Masking or enabling reporting of Transmitter restoral condition.

Option [1 A]: Transmitter Failure Trouble Mask

Masking or enabling reporting of Transmitter failure/absent condition.

Option [1 B]: Transmitter Swap Trouble Mask

Masking or enabling reporting of T-LINK swap condition.

Option [1 C]: Transmitter Unencrypted Trouble Mask

Masking or enabling reporting of unencrypted event condition.

Option [1 D]: Invalid Report Trouble Mask

Masking or enabling reporting of invalid report conditions.

Option [1 E]: Unknown Account Trouble Mask

Masking or enabling reporting of unknown account conditions.

Option [1 F]: Accounts Exceeded Trouble Mask

Masking or enabling reporting of account table limit exceeded condition.

Option [20]: Transmitter Deleted Trouble Mask

Masking or enabling reporting when a T-LINK account is deleted.

Option [21]: Option Change Trouble Mask

Masking or enabling reporting of option changes on SG-DRL3-IP.

Option [22] Console Leads In Trouble Mask

Masking or enabling reporting of console lead-in events.

Option [23] Console Lead Out Trouble Mask

Masking or enabling reporting of console lead-out events.

Option [24] Console Session Denied Trouble Mask

Masking or enabling reporting of denied console sessions.

Option [25]: Printer Buffer Full Trouble Mask

Masking or enabling reporting of printer buffer full condition.

Option [26]: Computer Buffer Full Trouble Mask

Masking or enabling reporting of computer buffer full condition.

SG-DRL3-IP Programming

Option [27]: Internal Communications Error (Printer) Trouble Mask

Masking or enabling reporting of internal printer communication errors.

Option [28]: Internal Communications Error (Computer) Trouble Mask

Masking or enabling reporting of internal computer communication errors.

Option [2 A]: For Future Use

Option reserved for future use.

Option [2 B]: Busy Out

Stopping transmitter event acknowledgments under specific trouble conditions.

Option [2 C]: Internal Messages RS-232

Setting the format for internal messages sent via RS-232.

Glossary

Account

Information identifying the location or owner of the alarm panel.

Acknowledgement (ACK)

Signal sent from receiver indicating data received correctly or with errors.

AHS

Automatic Handshake Selection feature for requesting handshake.

Alarm

Message transmitted from panel containing account, event, zone, user info.

ANI

Automatic Number Identification for requesting handshake.

ASCII

Standard alphanumeric code used in data communications.

Automation

Software package connecting receiver to receive alarm events.

Automation Message

Alarm information delivered by receiver to central station.

BP3

Motherboard-style PCB for module interconnection and communication.

Caller ID

FSK format received by line card providing additional alarm info.

Console

PC application for diagnostics and programming via TCP/IP.

CPM3

Central Processing Module controlling receiver operations.

Glossary

DRL3

Digital Receiver Line Card 3.

Ethernet

Network protocol for data transmission above physical layer.

Handshake

Signal sent by receiver indicating connection establishment.

Heartbeat

Periodic signal to verify presence of output or other CPM3s.

Hot-Swappable

Ability to add/remove cards without removing system power.

Internal Trouble

Trouble condition generated within the receiver.

Line Card

Removable card with POTS interface controlling one or more POTS lines.

MAC Address

Globally unique device address for Ethernet network identification.

Multidrop

Communication link sharing a single channel by multiple stations.

Glossary

Options

User-configurable parameters controlling device operation.

Panel

Alarm system at premises transmitting alarms to receiver.

POTS

Plain Old Telephone System, standard analog telephone network.

Profile

Group of options selected by receiver based on conditions.

RS-232

Asynchronous serial communications protocol.

System III

Name for the entire receiver configuration.

TCP;IP

Transmission Control Protocol/Internet Protocol.

UIB3

User Interface Board with LEDs and buttons.

Zone

Portion of an alarm identifying the specific zone violated.

Appendix A - CPM3 Internal Status Messages

Appendix C - SG-DRL3-IP Events

Appendix D - DEC-HEX-BIN Conversion Chart

Appendix E - ASCII Character Chart

Appendix F - DVACS Alarm Flow Comparison: SG-DVL2 A Configuration; SG-DRL3-IP Configuration

Appendix G - T-LINK TL300 Contact ID Reports

FCC Compliance Statement

Important Information

Details FCC compliance, product identifier, and USOC jack information.

Telephone Connection Requirements

Explains telephone connection requirements, including plug and jack compliance.

Ringer Equivalence Number (REN)

Defines REN and its purpose for telephone line device connections.

Industry Canada Statement

States compliance with Industry Canada Terminal Equipment Technical Specifications.

Sur-Gard System III Specifications

General IconGeneral
BrandSur-Gard
ModelSystem III
CategoryReceiver
LanguageEnglish

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