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Questions? Call 1-866-44-TDSTV or visit tdstv.com.
Troubleshooting
HIGH-DEFINITION STREAMS
TDS TV programming—whether it’s live TV, pay-per-view events, or on-demand—arrives in your home by
traveling over a network via streams. Every TDS TV household receives at least two high-definition (HD)
streams and two standard-definition (SD) streams. Each stream delivers a single program at a time to the
set-top boxes in your home. That is, if two or more set-top boxes are tuned to the same program, only
one stream is used.
In the following situations, conflicts will occur, which you will be prompted to resolve through on-screen
instructions:
• If you try to use more streams than you have available: For example, if your home has five
set-top boxes and four streams, a conflict occurs if three people watch live TV and two other
programs are scheduled to be recorded. In this case, TDS TV prompts you to resolve the
conflict by freeing up one of the streams.
• If you try to watch more HD programs than you have HD streams: In this case, TDS TV
prompts you to choose which program(s) you want to watch in HD; the other programs are
delivered in SD.
• If you try to record more simultaneous HD shows than you have HD streams: TDS TV
prompts you to choose which program(s) you want to record in HD; the other programs can be
recorded in SD.
Note: An HD stream can be used to view and record SD shows, if the stream is not needed for HD
programming. If you record an SD program, it is always recorded in SD, even if it’s delivered over an HD
stream. What’s more, if an HD program is delivered over an SD stream, the HD program is shown and
recorded at standard definition.
ERROR MESSAGES
On occasion, the TDS TV system may encounter a problem and an error message might be displayed
on your TV. Perhaps you tried to perform an operation that’s unavailable or not allowed. The message
may ask you to try the operation again later. Or, it may display a screen with one or more options you
can select.
Anytime this happens, follow the on-screen instructions.
• If the message suggests retrying the operation later, wait several minutes.
• If you’re given multiple options, use your arrow buttons to select what’s most logical
and press OK on your remote.
• If you cannot resolve the problem, call TDS at 1-866-448-3788. When you call,
prepare to provide the following information:
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