2 Troubleshooting Procedures
TECRA S3 Maintenance Manual (960-532) [CONFIDENTIAL] 2-71
4. After starting Windows, Make sure that the name of Account (e.g. “TOSHIBA”), which
has been inputted in item 3 in Procedure 1 at the top of [Start].
5. Open [User Accounts] from [Control Panel]. Select [Delete an Account] in [Change an
Account] and delete the account registered for fingerprint authentication.
Procedure 4 Connector Check and Replacement Check
The connector CN950 on the FS board is connected to the connector CN9700 on the system
board.
Check 1 Check the FS cable is firmly connected to the connector CN950 on the FS board
and connector CN9700 on the system board. If not, connect it firmly. If the finger
sensor is still not functioning properly, perform Check 2.
Check 2 The FS cable may be faulty. Replace it with a new one. If the problem persists,
perform Check 3.
Check 3 The FS board may be faulty. Replace it with a new one. If the problem persists,
perform Check 4.
Check 4 The system board may be faulty. Replace it with a new one.
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