Juno Series Handhelds User Guide 87
ActiveSync technology
Network connections
Problem Cause Solution
ActiveSync
tech
nology will not
connect to the
handheld.
The connection is not
initiated automatically.
Disconnect the USB cable from the computer and then
reconnect the handheld to the computer. Alternatively, in the
ActiveSync technology on the office computer, select
File / Connection Settings and then tap
Connect.
ActiveSync does not
recognize the
Juno
series handheld
handheld.
Restart the office computer.Disconnect the USB cable from the
handheld, reset it (see Resetting the handheld, page 22) and
then reconnect the handheld to the computer
.
An incompatible version
of Active
Sync
technology is installed.
ActiveSync version 4.5 and later is compatible with the Juno
series handheld handheld. If version 4.5 or later of the
ActiveSync technology is not installed on the office computer,
you can install it from the Juno Series Getting Started Disc.You
can also download the latest version from the Microsoft
website.
The connection is not
e
nabled in ActiveSync
on the computer.
In the ActiveSync technology on the office computer, click
File / Connection Settings. If
you are using:
• the support module, make sure that the Allow USB
connec
tions check box is selected from the drop-down list.
• a Bluetooth connection, make sure that
the correct port for
Bluetooth is selected. Then open the Bluetooth control on
the handheld. In the Devices tab, tap the partnership and
in the services list make sure that the ActiveSync check box
is selected.
The connection is not
e
nabled in ActiveSync
on the handheld.
On the handheld, tap / Programs / ActiveSync / Menu /
Connections.
Make sure that the Synchronize all PCs using this
connection check box is selected, and that the correct option is
selected.
The handheld
co
nnection settings
conflict with network
settings or VPN client
software.
If you are using the USB data cable, use the USB to PC utility to
change the connection method the handheld uses to connect
to ActiveSync on the computer. Tap / Settings /
Connections / USB to PC Utility.
Clear the Enable advanced
network functionality check box.
The handheld stops using the
default RNDIS method to
connect to the ActiveSync technology.
Problem Cause Solution
The Bluetooth
connection wit
h the
cellular phone suddenly
ends.
If you change the proxy
settings of the
handheld while
connected to a cellular
phone, the cellular
phone ends the
connection.
Make any changes to proxy settings before connecting t
o a
mobile device.
Unable to connect to
another Juno series
h
andheld.
Data encryption settings
are set incorrectly.
When setting up a peer-to-peer ad-hoc network with a
WEP encryption, set a Network Key, rather than leaving the
key blank to be provided automatically.
To Next Page
Loading...