Warranty B-5
To enable U.S. Robotics to respond to your inquiry as efficiently and effectively
as possible, please have available as much of the following general and product-
specific information as possible before calling for support.
General Information
√ Serial number and part number
(both are contained within the barcode affixed to the unit)
√ Product model name and number
√ Detailed, specific questions
Product-Specific Information
√ Applicable error messages
√ Add-on boards or hardware
√ Third-party hardware or software
√ Operating system type and revision level
Telephone Support Options
Customers who require telephone support beyond 90 days from the purchase
date will be referred to a U.S. Robotics sales representative to establish a service
contract, if desired.
Software/Firmware Updates
Warranty
For 90 days, effective upon product purchase, you will have access to U.S.
Robotics’ Systems Software/Firmware Updates from the U.S. Robotics’
Network Systems Division web site: http:// totalservice.usr.com
Software/Firmware Update Options
Customers who require Software/Firmware updates beyond 90 days from the
purchase date will be referred to a U.S. Robotics sales representative to establish
a service contract, if desired.
Hardware Support
Warranty
During the applicable Limited Warranty period, if U.S. Robotics determines
your product requires servicing, you will be given a Service Repair Order (SRO)
number to help us track your Limited Warranty request. Once you have
received your SRO number, mail the product, postage prepaid and insured, to
the below-listed shipping address. Please make sure your SRO number is
clearly visible on the outside of the package and be sure to pack your unit
securely.
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