10-14
Troubleshooting > Responding to Error Messages
C
E
F
Error Message Checkpoints Corrective Actions Reference
Page
Cannot connect to Authentication
Server.*
* When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses.
— Set machine time to match the server’s
time.
9-27
— Check the domain name. 9-36
— Check the host name. 9-36
— Check the connection status with the
server.
—
Cannot duplex print on the
following paper.*
Did you select a paper size/type
that cannot be duplex printed?
Press [Paper Selection] to select the
available paper.
Press [Continue] to print without using
Duplex function.
4-7
Cannot print the specified
number of copies.*
– Only one copy is available due to
processing too many jobs in parallel.
Press [Continue] to continue printing.
Press [Cancel] to cancel the job.
—
Cannot process this job.* — This job is canceled because it is
restricted by User Authorization or Job
Accounting. Press [End].
—
Cassette is not installed. — Cannot feed paper. Set the cassette
indicated on the touch panel.
—
Check the toner container. — The toner container is not installed
correctly. Set it correctly.
10-2
Check waste toner box. Is the waste toner box full? Replace the waste toner box. 10-4
— The waste toner box is not installed
correctly. Set it correctly.
10-4
Error Message Checkpoints Corrective Actions Reference
Page
Error occurred at cassette #. — Remove the indicated cassette. Press
[Next >] to follow the instructions.
—
Error Message Checkpoints Corrective Actions Reference
Page
Failed to specify Job
Accounting.*
* When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses.
— Failed to specify Job Accounting when
processing the job externally. The job is
canceled. Press [End].
—
Failed to store job retention data. — The job is canceled. Press [End]. —
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