Verizon Hub

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Verizon Hub User Guide

Guided Tour of Features

Troubleshooting Tips

Setup Help

FAQs

Resources

User Guide

Let’s Get Started Guide – Hub

Let’s Get Started Guide – Handset

Warranty Policy

Open Source Licensing

Helpful Links

Glossary of Terms

International Rates

Help.

With Verizon Hub, help is always just a click away. Simply click

Help from anywhere on the Web Management Site to access

any of these resources.

Main Page

Default Chapter2
- Table of Contents2
- Simultaneous Ring7
- Calling Features7
- Digital Voice Calling Features11
- Directory Assistance11
Set up Your Verizon Hub17
Verify Box Contents17
Attach the Support Stand to the Base17
Decide How You'll Connect to the Internet (Wireless or Wired)17
- Wireless Connection17
- Wired Connection17
- Other Considerations18
  - Caution18
Plug in Your Verizon Hub18
Insert the Handset Battery19
Place the Handset in Its Cradle19
Attach Stickers19
Set up Verizon Hub and Digital Voice Service20
How to Enter Information20
Connect to Wireless Network20
Connect to Wired Network21
Add Backup Number22
Take Tour23
Set up Voice Mail23
Transfer Existing Home Phone Number to Your Verizon Hub23
Handset Controls24
- Front View24
- OK Button/Joystick24
- Side Views25
Volume Controls25
- Ringer Volume25
- Handset Speaker Volume26
- Keypad Button Volume26
Headset Jack26
Set up Accessory Handset & Charging Cradle27
Verify Box Contents27
Insert the Handset Battery27
Activate Accessory Handset with Base28
Plug in Accessory Handset Charging Cradle28
Verizon Hub Base29
Home Screen29
- Weather29
- Date & Time31
  - Change Time Zone31
  - View Calendar31
- Home Screen Settings/Widgets32
- Dial Pad34
- Open Menu36
- Answer a Call36
- Block a Call36
- Ignore a Call36
- Make a 3-Way Call37
- Adjust Speaker/Ringer Volume37
- Use Speakerphone37
- Answer Call Waiting37
Communications38
- Dial Pad38
- Photodial40
- Calls41
- Contacts43
- Voice Mail49
- Messaging51
  - Text/Picture Messages51
  - Verizon Messages54
Contacts55
Messaging55
Directories55
- Business Search55
Movies58
- View Movies58
- Theaters60
  - Find a Theater Near Me60
  - Search for Theaters in Other Areas60
- History61
Chaperone61
- Find Location of Contact61
Cast62
- Watch Videos62
- Listen to Internet Radio62
Verizon Relay63
- View Messages63
- View All Members63
- Add a Member Manually63
- Add a Member from Contacts64
- Delete Member64
- View Tiles Online65
Calendar65
- View Calendar65
- View Event65
- Add Event66
- Add Birthday66
- Add Anniversary67
- Edit Event68
- Delete Event68
Calculator68
- Use the Calculator68
Traffic69
- Check Local Traffic69
- View Traffic for Another Area69
Settings69
- General69
- Weather69
- Home Screen Settings71
- Date & Time74
  - View Current Date & Time Settings74
  - Change Time Zone74
- Handsets74
- Verizon Hub Tour76
Calling Features76
- Call Forwarding76
- Do Not Disturb78
  - Turn on Do Not Disturb78
  - Turn off Do Not Disturb78
- Incoming Call Block79
  - Turn on Incoming Call Block79
  - Turn off Incoming Call Block79
- Simultaneous Ring80
  - Turn on Simultaneous Ring80
  - Turn off Simultaneous Ring81
- Backup Numbers81
  - Change Backup Number81
- Call Waiting82
  - Turn on Call Waiting82
  - Turn off Call Waiting82
- Caller ID Block83
  - Turn on Caller ID Block83
  - Turn off Caller ID Block83
- International Call Block83
- Voice Mail Settings84
Display85
- Wallpaper85
  - Change Wallpaper85
- Screensaver86
  - Change Screensaver86
- Upload New Photos for Wallpaper and Screensaver86
Network87
- Check Wired Connection87
- Connect to Wired Network87
- Check Wireless Connection87
- Connect to Wireless Connection87
- Change Network88
- IP Address88
  - Obtain IP Automatically88
  - Manual IP Configuration89
Sound89
- Volume89
- Ringtone90
  - Listen to Current Ringtone90
  - Change Ringtone90
System91
- System Information91
Apps92
- Download Apps92
- View My Stuff92
- Remove App93
- Using Apps93
Feedback100
Verizon Hub Handset(S)101
- Keypad Button Volume102
Volume Controls102
- Ringer Volume102
- Handset Speaker Volume102
Headset Jack103
Menu103
- Received Calls103
- Dialed Calls105
- Contacts108
- Settings112
Making Calls118
- Place a Domestic Call118
- Place an International Call118
- Automatically Blocked Numbers118
- Collect Calls118
- Important 9-1-1 Emergency Response Information119
- Important Digital Voice Service Information120
Digital Voice Calling Features122
Voice Mail122
- Set up Voice Mail Account123
- Change Personal Greeting123
- Change Passcode124
Retrieve Voice Mail Messages125
- Listen to Voice Mail125
- Listen to Voice Mail Away from Home126
- Recover a Deleted Message127
Visual Voice Mail127
- Listen to Voice Mail from Your Computer127
Customizing Your Mailbox128
- Select Message Preferences128
- Change Ring Count129
- Set up Voice Mail Email Notification129
Directory Assistance129
Caller ID with Name130
Call Waiting130
- Use Call Waiting130
- Temporarily Disable Call Waiting130
- Permanently Disable Call Waiting131
Call Waiting with Caller ID131
Caller ID Block131
Return Call *69132
Do Not Disturb133
3-Way Calling133
- Start a 3-Way Call133
- End a 3-Way Call133
Speed Dial 10134
- Add/Change Number on Speed Dial 10 List134
  - Domestic Numbers134
  - International Numbers134
- Make a Call Using Speed Dial 10135
Call Forwarding135
- Activate Call Forwarding136
- Cancel Call Forwarding136
Quick Reference Guide137
Web Management Site138
- Registering Account on Web Management Site138
- Checking Your Text Messages139
Home140
- View Missed Calls140
- View New Voice Mail140
- Check New Messages140
- View All Calling Features140
- View Today's Calendar Events141
- View New Verizon Relay Messages141
- Change Wallpaper141
- Verizon Hub Photos141
  - View All Photos141
  - Upload Photos142
- Verizon Messages142
  - View All Verizon Messages142
- Transfer Your Number143
- 9-1-1 Emergency Response Service Address143
Communications144
- Calls144
- Voice Mail145
- Messaging147
Verizon Relay148
- Add Member148
- Edit Member149
- View All Verizon Relay Messages149
- View Verizon Relay Message149
- Delete Verizon Relay Message149
- Add Contact150
- Edit Contact150
Contacts150
- View Contacts150
- Delete Contact151
- Add Group151
- Rename Group151
- Delete Group151
- Import Contacts152
  - Import Contacts from .Csv File152
  - Create a .Csv File152
- Search Contacts153
  - Search Contacts by Name or Number153
Calendar153
- View Calendar153
- Add New Event153
- Edit Event153
- Delete Event154
Directories154
- Business Search154
- People Search155
- Last Name Is Required for a White Pages Search155
- Reverse Lookup155
  - Look up a Number155
Verizon Hub Photos155
- View Photos155
- Save Photo as Contact Image156
- Add Photo to Screensaver156
- Set Photo as Wallpaper156
- Delete a Photo157
- Edit Photos157
- Upload Photos157
- Screensaver158
- Wallpaper159
  - Upload Wallpaper Image159
  - Select from All Photos159
Settings160
Calling Features160
- Call Forwarding160
- Do Not Disturb161
- Incoming Call Block162
- Simultaneous Ring163
- Backup Number165
  - View Backup Number165
  - Edit Backup Number165
- Call Waiting166
  - Turn on Call Waiting166
  - Turn off Call Waiting166
- Caller ID Block166
  - Turn on Caller ID Block166
  - Turn off Caller ID Block167
- International Call Block167
  - Change International Call Block167
  - View International Rates and Country Codes167
- Voice Mail Services168
  - Change Voice Mail Ring Count168
    - Set up Email Notifications of New Voice Mail168
- Services169
  - Service Address for 9-1-1 Emergency Response169
    - View Service Address169
  - Email Address169
    - View Email Address169
Help170
Gotoassist171
Send Feedback171
Troubleshooting172
Important Customer Information174
Warranty174
Open Source Licenses174
FCC Statement175
Important Note175
FCC Radiation Exposure Statement175
- Danger-Electric Shock and Fire177
- Caution-Disposal178
- Danger-Handset Battery Pack178
- Caution-Electromagnetic Interference178
- Danger-Liquid Crystal Display (LCD)178

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