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Appendix
Frequently asked questions
Below are the questions most frequently asked about the router.
If you cannot nd the answer to your question, visit our website at
businessphones.vtech.com or call 1 (888) 370-2006 for customer
service.
My router does not work.
• Make sure you install the router properly, and the electrical outlet is not
controlled by a wall switch.
• Make sure the router is powered on and the light is on.
My router cannot load data from the Internet.
• Make sure you connect the WAN port properly. DO NOT mix up the
WAN port with the LAN ports.
• Disconnect and then reconnect the power adapter, and then wait for
a while for the router to restart. Observe the WAN light; it ashes
when the router receives data.
• Disconnect the Ethernet cable from the router and connect it to a
different router. If there is no signal on that router either, the problem is
in your wiring or local service. Contact your Internet service provider.
• Your Ethernet cable might be defective. Try installing a new one.
How do I restore my router to its factory default settings?
• When the router is powered on, use a narrow-pointed object to press and
hold the Reset button, and then wait for a while for the router to restart.
NOTE
• After the router resets to default settings, use the default user name and
password to login to the web management page.
What can I do if I forgot my password?
• Restore the router to factory default settings. After the router restarts, use the
default user name and password to log in to the web management page.
What can I do if my Ethernet devices cannot obtain IP addresses?
• Make sure you install the router and connect it with your Ethernet
devices properly. See “Connect your system” on page 5 for details.
• If you have more than four Ethernet devices, use a narrow-pointed
object to press and hold the Reset button, and then wait for a while for
the router to restart.
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