Walton Printon PMF22 - Common Troubleshooting Guide

paper in the ADF.
Note:
• If the problem remains, please contact Printon Customer Service.
13.3. Common Troubleshooting
13.3.1. Common Trouble
Trouble Type
Trouble
Cause
Solution
Problems in
printing
Poor print quality
See 13.3.2. Image Defects.
See 13.3.2. Image Defects.
Problems in
copying
Failed to copy
The scanner is damaged.
Please contact Printon Customer Service.
Copy Image
Abnormal
• The scanner is dirty or
defective.
• The laser toner cartridge is
dirty or damaged.
• Clean the scanner.
• Clean the laser toner cartridge or replace it with a
new one.
Printer
Problems
The printer does
not work
• Power cord of the device is
not properly connected.
• Data cable of the device is
not properly connected.
• The print driver is installed
incorrectly.
• The printer selected is not
proper for printing.
• The LCD screen prompts
error messages.
• Ensure proper connection of the power cord.
• Ensure proper connection of the data cable.
• Properly install the printer driver.
• Select the proper printer.
Online printing
does not work
• Data cable of the device is
not properly connected.
• The printer driver is
installed incorrectly.
• Printer internal failure.
• Ensure proper connection of the data cable.
Reinstall the printer driver.
Problems in
scanning
Scanning error
• Data cable of the device is
not properly connected.
• The scan driver is installed
incorrectly.
• The LCD screen prompts
error messages.
• Ensure proper connection of the data cable.
• Reinstall the scan driver.
Problems in
Handling Paper
Paper feed
failure
• The print media is loaded
incorrectly.
• The print media is beyond
the usage specification
range.
• The feed roller is dirty.
• Please correctly load the print media. If you use
special print media for printing, please print with the
manual feeder tray.
• Please use the print media within the specification
range.
• Clean the feed roller.